Lead Concierge

• Jan 2022 - Present

Concierge

• Jan 2021 - Dec 2022

Security Officer

• Nov 2017 - Dec 2020

Custodian

• Nov 2017 - Jul 2020

Fed Ex Helper

• Jan 2019 - Jul 2019

Security

• May 2017 - Nov 2017

Concierge

• May 2017 - Nov 2017

Provided currency exchange service to the guest at the Guest Service Desk Hosted Holiday theme Event for Guest Provided currency exchange service to the guest at the Guest Service Desk Hosted Holiday theme Event for Guest

Management

• Aug 2014 - Feb 2017

Working with the Store GM Developed inventory analysis reports that forecast plan sales and order inventory based on the analysis resulting in higher inventory turnover rates Created internal control to limit theft of merchandised, resulting in decreased in loss of inventory which results in greater profit for the company Increased profit margin by training sales team on a sales mix which results in the highest profit for the store. Working with the store GM developed training that put an emphasis on customer engagement resulting increase same store sale. Making sure that the store is in tip-top shape. Having extensive product knowledge and also endorsing, "Direct to you", products. Keeping the store capital safe and accurately counted. Directing store associates to do daily tasks. Ensuring that there isn't any theft occurring while the store in operation. Accurately checking in all deliveries from vendors. Ensuring that we don't sell to anyone under the age of 21. Show less

Manager

• May 2013 - Jul 2016

Coordinate with store GM to ensure restaurant was meeting sale expectation, budgeting goal standard. Perform reconciliation of daily transaction and created bank deposit Review the quarterly Profit and Lost statement with Area Coach and look for area in which the store can grow and improve Ensure that the store is profitable by controlling COGS, and increasing sales through local initiatives, like school discount, and local business appreciation day. Perform weekly inventory count ensuring waste was at a minimum while decreasing inventory losses resulting in greater sales for the stores. Show less

Support/Sales Associate

• Aug 2011 - Nov 2013

Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs. Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's, and the purchase. Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor. Maintaining selling floor presentations, and restocking them as needed. Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties. Handle all returns courteously and professionally. Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer – the most important person in our stores. Be knowledgeable of and perform sales support functions related to POS procedures. Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Be aware of current promotional events and sales. Adhere to Loss Prevention and inventory control and compliance procedures. Perform other duties as assigned. Regular, dependable attendance and punctuality. Unload and unpack new merchandise shipments, and prepare them for the selling floor by folding, hanging, or stacking. Deliver new merchandise to the appropriate department for placement on the selling floor or stock area. Organize and maintain merchandise in stockrooms, and fill in the selling floor as needed. Collect damaged merchandise from designated areas and accurately complete required paperwork. Restock register wrap stand supplies and collect hangers. Assist with the pulling and preparation of merchandise for shipment to customer. Provide support for major sales events. Participate as needed in selling floor recovery, including folding and hanging merchandise and restocking the selling floor Show less

Enumerator

• May 2010 - Sep 2010

Enumerators complete their research in specific areas. They typically begin by reviewing their assigned field and preparing an efficient route. Once a route is planned, census takers travel to designated households and conduct interviews with residents. They must identify themselves and help individuals complete a census form. They may need to assist residents by reading forms and answering questions about the census. Census takers are also responsible for verifying household addresses and ensuring that all maps and address lists are correct. They correct any discrepancies they encounter in existing census data. For example, they may be sent to a unit that is vacant or no longer considered a household. Enumerators must also leave a notice of their visit at households that are occupied but vacant at the time of their visit. All collected census information, as well as documentation of hours, miles and expenses encountered by the census taker, are reported to a U.S. Census Bureau crew leader. Show less

Support Associate

• Jun 2009 - Sep 2009

Guest Relations Agent

• Oct 2006 - Nov 2008

Meet and greet guests upon arrival in the resort. Ensure customer satisfaction through answering request / follow-up / respect loyalty program advantage. Participate in economic result : drive sales traffic and promote additional sales to reach budget objectives defined. Ensure that each guest is having a great experience. Assist with booking, excursions organization and activities on site. Bringing bags to guest rooms. Giving direction to different locations in the area. Keeping track of guest bags when they leave them at resort. Giving rides to guest around the resort. Preparing golf cart to sales peoples. Show less