Senior Network Engineer

• Nov 2020 - Present

Professional Services Engineer

• Jun 2016 - Nov 2020

• Administration and maintenance of Netology’s “Private Cloud” VMware High Availability virtual infrastructure (Dell, EqualLogic, Juniper, Brocade, Cisco) in regional Data Center. • Planning and Implementation of client Network Infrastructure projects; implementation including greenfield deployments of new sites and upgrades to existing infrastructure. • Project Lead on Office 365/Azure migrations. Projects include On-Premises/Hosted Exchange to Office 365 migrations in both cutover and hybrid configurations, SharePoint migrations and Local Active Directory to Azure AD migrations. • Performed Centralized Services role which involves the remediation and tuning of critical alerts from client environments regarding Server and Network equipment state and backup success. • Serve as escalation point for Level 3 tickets and provide rapid resolution of P1 Events (widespread LAN/WAN or System failures). Show less

Jr. System Administrator

• Jul 2014 - Jun 2016

• Monitored network resources including Servers, Switches, Firewalls and Routers and managing escalated alerts. • Supported Citrix environments via account administration, rights assignment, application publishing and general troubleshooting. • Supported Hosted and On-Premises Exchange environments, handled account management, archiving and migrations. • Administered Active Directory environments and ensured that all operations vital services are configured and running correctly. • Configured servers for deployment and handling integration into client’s environment. • Provisioned and Configured Hyper V and EXSI Host machines for VM deployment and implementation of virtual machine infrastructure. • Served as point of escalation for high level tickets from the Helpdesk and worked with techs to resolve issues. • Active Directory administration, Group Policy configuration and implementation. • Managed and configured client backup solutions verified backup integrity and maintained documentation. • Disaster Recovery planning performed DR Infrastructure testing and ensured the validity of recovery plans. • Performed preventative maintenance on client production Servers and ensured all business vital services were available after maintenance. Show less

IT Security Intern

• Jan 2014 - Apr 2014

I.T Technician

• Jan 2008 - Sep 2013

• Troubleshoot and resolve hardware, software, and network related issues. • Provide onsite and remote support for desktop/laptop users in a fast paced environment • Support and maintain Windows desktop environments and related software/applications both onsite and via remote support tools. • Provide support for all other network infrastructure hardware, software, and services. • Record and track support problems in help desk software while keeping end users informed of problem status and estimated resolution times. • Produced detailed reports on the breakdown of help desk activity Show less

Network Technician

• 2006 - Jan 2008

• Implemented medium sized networks from the ground up • Administered server backups, updates and scheduled maintenance • Performed onsite troubleshooting and repair of network and standalone equipment • Built custom systems for corporate customers • Implemented medium sized networks from the ground up • Administered server backups, updates and scheduled maintenance • Performed onsite troubleshooting and repair of network and standalone equipment • Built custom systems for corporate customers