Experience

Avera St. Luke's Hospital

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Admitting Representative III

  • Nov 2016 - Present

  Performs all necessary procedures to create accounts/medical record number.Registers patients in a timely and accurate manner by entering demographic, insurance, physician, and other defined information while following established registration standards.Ensures all patients are offered a Patient’s Rights Brochure, understands the admission consent form, and have been informed of the hospital’s privacy practices (HIPAA). Provides Medicare patients that are admitted the Medicare Outpatient Observation Notice form or Important Message Medicare form depending on the Admission status. Offers enrollment in Avera Chart (Patient Portal) to all patients and assists patients in enrolling in the portal.Interacts with the patient while in the Patient Care units in order to complete registration (obtaining consents, inform patients of telephone consumer protection act, insurance information, referring physicians, and CMS required documentation) such as IMMs, MOON, and OBVs, etc Assists wheelchair patients safely and appropriately.Assists Patient Care staff with bed assignments based on patients diagnosis, age, and condition.Orientation of new employees as assigned.Mentoring new employees as assigned.Serves as a resource to staff.Completes department statistics as assigned. Completes performance improvement studies as assigned.Orders department supplies as assigned.Other duties as assigned. Show less

• Admitting Representative

  • Nov 2015 - Nov 2016

  Performs all necessary procedures to create accounts/medical record number.Registers patients in a timely and accurate manner by entering demographic, insurance, physician, and other defined information while following established registration standards.Ensures all patients are offered a Patient’s Rights Brochure, understands the admission consent form, and have been informed of the hospital’s privacy practices (HIPAA). Provides Medicare patients that are admitted the Medicare Outpatient Observation Notice form or Important Message Medicare form depending on the Admission status. Offers enrollment in Avera Chart (Patient Portal) to all patients and assists patients in enrolling in the portal.Interacts with the patient while in the Patient Care units in order to complete registration (obtaining consents, inform patients of telephone consumer protection act, insurance information, referring physicians, and CMS required documentation) such as IMMs, MOON, and OBVs, etc Offers availability of a safe for patient valuables. Receives patient valuables from patient or nursing personnel and places in safe and issues receipt.Assists wheelchair patients safely and appropriately.Assists Patient Care staff with bed assignments based on patients diagnosis, age, and condition.Completes patient transfers (room, physician, room rate) and registration status changes per request.Verifies insurance coverage and limitations in a timely and accurate manner. Proper handling of Experian alerts. Validates that Medical Necessity, Insurance Preauthorization, and Referrals are obtained and completed prior to the patient being registered for services. Obtains Medicaid referrals and validates documentation of the referral. Show less



Wyndham Hotels & Resorts

• United States
• Legal Services
• 1 - 100 Employee

• Group Sales Representative

  • Jan 2005 - Jan 2016

  • Receive telephone calls and emails from my clients to research specific cities or areas to negotiate with the hotels for rates and availability for group reservations either single arrival date or series of arrival dates. • Assist all areas of Group reservations to follow up with hotels for information, getting the information to clients and follow up with clients for booking. • Received recognition for making reservations. • Take inbound calls from the Rewards program to assist members with making reservations and to redeem their rewards points for anything from Airline tickets, to free hotel nights, merchandise or gift cards. • Receive inbound sales calls for reservations on the specific hotel brand reservation numbers to either make reservations or to assist with a reservation that needs to be cancelled. • Receive telephone calls from guests that are having a customer care issue and assist by either working with the guest and hotel to come to a satisfactory agreement or if needed to escalate to the next level for assistance. Show less



Moser's Foods

• United States
• Retail Groceries

• Night Manager

  • Oct 2001 - Dec 2004

  • Monitor store and cash register lines for expedient customer check out, supervise and assist in moving product from truck to store and to stock/restock or face the shelves to ensure oldest product in the front and any past sell by is removed from the shelf, and supervise assist in the night cleaning of the store. • Perform the weekly price changes of products by updating new price in the computer and replacing the shelf tags to reflect the new price, my process was if price reduction enter new price in computer first and then shelf tag, if increase I would replace the shelf tag then enter the new price in the computer, so the customer is getting lower price than the tag reads until price change completed. • At the end of a cashiers shift would count out the drawer to balance the register to the sales recorded and note if the drawer is over or under and by how much, and I would prepare the bank deposit for the store manager to take to the bank in the morning. Would secure all money in the store safe for the night. • At the end of the night would tour the store to be sure store is clean and ready for the next day and that all doors and safes are locked and secured turn off lights and set alarm and lock up the store. Show less



United Office Products Inc.

• United States
• Executive Offices

• DELIVERY AND INSTALLATION

  • Feb 1996 - Jan 2001

  • Deliver office supplies • Deliver, install and repair office furniture and paneled work stations. • Deliver office supplies • Deliver, install and repair office furniture and paneled work stations.