Experience

The MSR Group

• United States
• Market Research
• 1 - 100 Employee

• President and CEO

  • Sep 2019 - Present

  Responsible for the design, implementation, analysis, and consultation for over 80 projects serving more than 30 private sector clients.

• Executive Vice President

  • Aug 2018 - Sep 2019

  Served as Senior Practice Leader for customer and employee research. Lead research and analytics division on more than 80 projects serving a wide variety of private sector clients.



Gulf Bank

• Kuwait
• Banking
• 700 & Above Employee

• Senior Director

  • Mar 2016 - Jul 2018

  Lead performance management division focusing on integrating customer and employee data into corporate reward structure. Lead bank wide strategic planning initiative to create a true customer-centric bank. Lead performance management division focusing on integrating customer and employee data into corporate reward structure. Lead bank wide strategic planning initiative to create a true customer-centric bank.



Toyota Motor Corporation

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Head of Performance Management

  • Apr 2014 - Mar 2016

  Head of performance management and survey research for largest Toyota/Lexus dealership in the world (~18,000 employees) Head of performance management and survey research for largest Toyota/Lexus dealership in the world (~18,000 employees)



Booz Allen Hamilton

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Principal

  • Jan 2011 - Apr 2014

  Co-manager team of over 500 communication and research professionals serving a wide variety of fortune 200 clients and large U.S. government clients. Co-manager team of over 500 communication and research professionals serving a wide variety of fortune 200 clients and large U.S. government clients.



McKinsey & Company

• Business Consulting and Services
• 700 & Above Employee

• Senior Practice Leader

  • Aug 2008 - 2011

  Lead international team of performance metrics analysts responsible for advising c suite leaders of fortune 200 clients. Lead international team of performance metrics analysts responsible for advising c suite leaders of fortune 200 clients.



Gallup

• United States
• Business Consulting and Services
• 700 & Above Employee

• Managing Partner

  • Apr 1994 - 2008

  Managed Gallup San Francisco Office and grew national bank client into Gallup’s largest client engagement worldwide. Served as a consultant to Microsoft, Yahoo, Google, Wells Fargo and Apple. Managed Gallup San Francisco Office and grew national bank client into Gallup’s largest client engagement worldwide. Served as a consultant to Microsoft, Yahoo, Google, Wells Fargo and Apple.



Battelle

• United States
• Research Services
• 700 & Above Employee

• Senior Scientist

  • 1987 - 1994

  Served as quantitative research practice leader. Conducted over 50 studies for large for private and public sector clients. Served as quantitative research practice leader. Conducted over 50 studies for large for private and public sector clients.