Donald Apel
Strategic Account Executive at EHIM, Inc.- Claim this Profile
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Bio
Credentials
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Foundations of Project Management Certificate
GoogleJan, 2023- Nov, 2024 -
Insurance License - Life & Health
State of MichiganNov, 1992- Nov, 2024
Experience
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EHIM, Inc.
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United States
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Insurance
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1 - 100 Employee
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Strategic Account Executive
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Sep 2020 - Present
Responsible for leadership across multi-functional teams (including Clinical, EDI, Eligibility, Legal, Pharmacy and Sales) to achieve successful implementation and retention of PBM business Provide consultative services to Plan Sponsors, TPAs, brokers, and stop loss providers and introduce new programs by way of regular reviews Handle elevated service concerns Created and maintain internal education program (STAR) for the continued training and reinforcement of processes, legislation, regulation, and industry updates Show less
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USI Insurance Services
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United States
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Insurance
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700 & Above Employee
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Employee Benefits Team Leader
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Sep 2019 - Jul 2020
Responsible for the day to day development and management of the Service Team of eight direct reports across three office locations (Grand Rapids, Southfield, Toledo) Provided Service Team with leadership and mentorship that promoted teamwork and maintained a positive and professional work environment Responsible for interviewing, hiring, training and development of the team Managed team through performance reviews, setting priorities, developing work plans and schedules, and handling department issues Led and promoted corporate objectives and value propositions to target clients Identified problems and developed strategic solutions with the client and internal partners by incorporating the company’s culture, mission, and future staffing needs into USI’s recommended strategic solutions Communicated strategy and value to both clients and internal team members on all USI value propositions, including Population Health Management, Analytics, Compliance, and Communications Served as primary service contact for complex clients Responsible for client satisfaction and retention Show less
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The Action Benefits Company
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United States
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Insurance
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1 - 100 Employee
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Executive Director, Customer Engagement
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Oct 2018 - Jun 2019
Managed the Training, Marketing and Sales departments of the Blue Cross Managing Agency for Southeastern Michigan Worked with seven direct reports for the benefit of a community of 500+ active agents and for internal staff Directed and managed the planning of onsite, web-based, and off-site training concerns for carrier and product knowledge, technology application and Medicare product awareness Oversaw and coordinated the distribution of marketing materials, social media postings, and lead distribution to Blue Cross licensed agents within the Action Benefits territory Strategized and executed delivery of an effective communication, education and service effort, delivered by field sales consultants, to a stratified agency population Show less
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Manquen Vance
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United States
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Insurance
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1 - 100 Employee
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Account Director
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Feb 2013 - Oct 2018
Provide group healthcare plan consulting, specializing in the municipal and public sector markets with an emphasis on retiree legacy planning, cost reduction solutions and strategies surrounding healthcare reform. Attracting, recruitment and engagement with group sizes ranging from 100 to 4,500 enrollees. Exemplary client experiences result from a focus on tactical planning, delivering excellent communications, and leading a team of well-integrated professionals. Provide group healthcare plan consulting, specializing in the municipal and public sector markets with an emphasis on retiree legacy planning, cost reduction solutions and strategies surrounding healthcare reform. Attracting, recruitment and engagement with group sizes ranging from 100 to 4,500 enrollees. Exemplary client experiences result from a focus on tactical planning, delivering excellent communications, and leading a team of well-integrated professionals.
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Marsh McLennan Agency, formally known as Great Lakes Employee Benefit Services
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United States
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Insurance
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1 - 100 Employee
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Account Executive
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Dec 2007 - Feb 2013
Serve as the primary day to day contact and key strategic advisor to assigned clients and prospects. Address client needs and provide solutions on a proactive basis demonstrating agility by suggesting appropriate alternatives to meet and exceed client expectations. Supervise, direct and coordinate the work in progress of direct reports to ensure business plan realization. Manage client service issues, preparation of employee communication materials, transfers of coverage, and client’s needs with respect to all health and welfare regulatory compliance matters. Show less
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Marsh McLennan Agency
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United States
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Insurance
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700 & Above Employee
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Plan Analyst
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Oct 2004 - Dec 2007
Responsible for financial reporting and analysis, funding technique review, carrier/vendor evaluation, data collection, requests for proposals, and cost/benefit analysis. Extensive work in self funded and experience rated insurance plans. Responsible for financial reporting and analysis, funding technique review, carrier/vendor evaluation, data collection, requests for proposals, and cost/benefit analysis. Extensive work in self funded and experience rated insurance plans.
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Education
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University of Michigan
Bachelor's degree
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