Experience

Sheraton Lisle Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Sep 2018 - Present

  Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed. Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed.



Alegre Beach Resort & Spa

• Housekeeping Supervisor

  • May 2014 - Present

  Provide onsite training. Monitored multiple databases to keep track of all company inventory.In-charge in the Housekeeping department, Laundry Area, Public Areas, Room division and Landscaping area in the absence of the Executive Housekeeper. In-charge on making annual budget on housekeeping department as well as monitoring manpower support on the entire housekeeping area.Coordinates with all the Department in relations with the operation and other matter.

• Linen Attendant/Room Attendant/

  • Jun 2008 - Present

  In-charge in releasing of all linens for the day to day activity of the room attendant. Assist room attendant in cleaning of rooms as to standard operating procedure of the resort.Make inventory and sales report on mini-bars and Laundry.Update status of rooms and coordinate with the front desk and other department for updates.Report to the Housekeeping supervisor.



Alegre Beach Resort & Spa

• Philippines

• Front Desk Agent

  • Jun 2001 - Jun 2003

  Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Provide customer service satisfaction beyond expectation. Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Provide customer service satisfaction beyond expectation.