Dona Gamaathige (MBA), BA(Hons)

Part time Examination Supervisor at ILAC
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Location
Surrey, British Columbia, Canada, CA

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Experience

    • Canada
    • Higher Education
    • 400 - 500 Employee
    • Part time Examination Supervisor
      • Apr 2022 - Present
    • Canada
    • Individual and Family Services
    • 100 - 200 Employee
    • Administrative Assistant
      • Nov 2021 - Present
    • Customer Operations Manager
      • 2014 - 2019

       Managed of hiring, training, retention and performance of the customer service team.  Developed customer incentive and retention programs.  Coordinated with supply chain personnel, distributors and sales associates.  Designed procedures and policies.  Responsible for business and process metrics.  Maintained reception / operations department.  Coordinated with sales and marketing team.  Planned and scheduled meetings with the internal teams.  Initiated the customer service manual. Show less

    • Senior Customer Services Executive-Singapore
      • 2008 - 2013

Education

  • University Canada West
    Master of Business Administration - MBA, Business Administration, Management and Operations
    2019 - 2021
  • Association of Business Executives-Uk
    Associate's degree, Business Administration and Management, General
    2009 - 2010
  • University of Portsmouth
    Bachelor of Arts - BA, Business Administration and Management, General

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