Don Rugenstein
Managing Director at Mental Health Practice Solutions- Claim this Profile
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English Native or bilingual proficiency
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German Elementary proficiency
Topline Score
Bio
Patrick Sheehan, LMHC
Having worked with Don for over a year at Samaritan, I have been highly impressed with his expansive knowledge of the different equipment within the office, as well as his ability manage client intake and discharge smoothly and efficiently. Don has proven to be skilled in customer service, often being the first point of contact for new clients or client who have questions about their billing. Lastly, Don has shown a willingness to help his coworkers with any issue they experience and is a great support in the office.
Shannan Vance-Ocampo
I work extensively with the Samaritan Counseling Center where Don is oftentimes my first point of contact. He is also incredibly professional, collegial and helpful. He has gone above and beyond to help the organization I work for, that is a partner of Samaritan's, find some of the resources we have needed and to offer to me his feedback around those the Samaritan Center are using. I have come to expect and also receive, excellent service from Don along with a wonderful and friendly manner. I enjoy working with him and having him as a part of the larger team at Samaritan who helps make the work of Albany Presbytery run so smoothly.
Patrick Sheehan, LMHC
Having worked with Don for over a year at Samaritan, I have been highly impressed with his expansive knowledge of the different equipment within the office, as well as his ability manage client intake and discharge smoothly and efficiently. Don has proven to be skilled in customer service, often being the first point of contact for new clients or client who have questions about their billing. Lastly, Don has shown a willingness to help his coworkers with any issue they experience and is a great support in the office.
Shannan Vance-Ocampo
I work extensively with the Samaritan Counseling Center where Don is oftentimes my first point of contact. He is also incredibly professional, collegial and helpful. He has gone above and beyond to help the organization I work for, that is a partner of Samaritan's, find some of the resources we have needed and to offer to me his feedback around those the Samaritan Center are using. I have come to expect and also receive, excellent service from Don along with a wonderful and friendly manner. I enjoy working with him and having him as a part of the larger team at Samaritan who helps make the work of Albany Presbytery run so smoothly.
Patrick Sheehan, LMHC
Having worked with Don for over a year at Samaritan, I have been highly impressed with his expansive knowledge of the different equipment within the office, as well as his ability manage client intake and discharge smoothly and efficiently. Don has proven to be skilled in customer service, often being the first point of contact for new clients or client who have questions about their billing. Lastly, Don has shown a willingness to help his coworkers with any issue they experience and is a great support in the office.
Shannan Vance-Ocampo
I work extensively with the Samaritan Counseling Center where Don is oftentimes my first point of contact. He is also incredibly professional, collegial and helpful. He has gone above and beyond to help the organization I work for, that is a partner of Samaritan's, find some of the resources we have needed and to offer to me his feedback around those the Samaritan Center are using. I have come to expect and also receive, excellent service from Don along with a wonderful and friendly manner. I enjoy working with him and having him as a part of the larger team at Samaritan who helps make the work of Albany Presbytery run so smoothly.
Patrick Sheehan, LMHC
Having worked with Don for over a year at Samaritan, I have been highly impressed with his expansive knowledge of the different equipment within the office, as well as his ability manage client intake and discharge smoothly and efficiently. Don has proven to be skilled in customer service, often being the first point of contact for new clients or client who have questions about their billing. Lastly, Don has shown a willingness to help his coworkers with any issue they experience and is a great support in the office.
Shannan Vance-Ocampo
I work extensively with the Samaritan Counseling Center where Don is oftentimes my first point of contact. He is also incredibly professional, collegial and helpful. He has gone above and beyond to help the organization I work for, that is a partner of Samaritan's, find some of the resources we have needed and to offer to me his feedback around those the Samaritan Center are using. I have come to expect and also receive, excellent service from Don along with a wonderful and friendly manner. I enjoy working with him and having him as a part of the larger team at Samaritan who helps make the work of Albany Presbytery run so smoothly.
Experience
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Mental Health Practice Solutions
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United States
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Business Consulting and Services
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1 - 100 Employee
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Managing Director
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Feb 2016 - Present
Our goal is to increase access to mental health care. We empower providers and small practices to see more clients by freeing time on tasks that can take the provider a substantial amount of time. Various services are available from billing on your behalf , IT support services, general practice management, getting credentialed with insurances as well as starting an independent practice. Our goal is to increase access to mental health care. We empower providers and small practices to see more clients by freeing time on tasks that can take the provider a substantial amount of time. Various services are available from billing on your behalf , IT support services, general practice management, getting credentialed with insurances as well as starting an independent practice.
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Samaritan Counseling Center of the Capital Region
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United States
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Mental Health Care
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1 - 100 Employee
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Administrative Assistant
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Dec 2014 - Dec 2016
Managing client intake, fee collection, and discharge procedures, Supervising the use and maintenance of the office equipment, Maintaining center files and records, Maintaining office supplies and center materials, Provide administrative support for fundraising, marketing, and public relations, Preparing reports and other materials for the board of directors, Managing the center’s facilities and physical environment, Responsible for assisting reconciliation of transaction log to therapists weekly collected fees, Maintaining payroll records, Preparing required financial reports Maintaining records on donations, Maintaining client files on insurance claims and payments Assisting clients in communicating with insurance companies, Provides verification of client benefits to counselors, Assists counselors in communicating with insurance companies, Welcoming and orienting new clients to the center, Answering the phone and responding to routine inquiries about the center, Assisting new clients with forms, Typing/word-processing for staff, Maintaining files and records, Maintain the physical appearance of the office, Preparing monthly and annual statistical reports
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Kintz Plastics, Inc.
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United States
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CNC Machinist Apprentice
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Jul 2012 - Dec 2014
Produces machined parts by programming, setting up, and operating a computer numerical control (CNC) machine; maintaining quality and safety standards; keeping records; maintaining equipment and supplies. Plans machining by studying work orders, blueprints, engineering plans, materials, specifications, orthographic drawings, reference planes, locations of surfaces, and machining parameters; interpreting geometric dimensions and tolerances (GD&T). Maintains safe operations by adhering to safety procedures and regulations Maintains equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs
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MVP Health Care
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United States
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Insurance
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700 & Above Employee
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Group Billing Analyst
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Dec 2008 - Jul 2012
Receive and check paperwork from marketing department to for completeness and accuracy. Data from paperwork is then entered in to Facets software. Help develop and implement policies and procedures that make work more efficient and help ensure greater accuracy with less time invested in the process. In previous roles with MVP, I worked with the state‘s Medicaid, Child Health Plus and Healthy NY population. Ran audits daily on group populations to ensure accurate coverage as well as developed reports to verify data. Compulsory overtime required at peak work times.
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Education
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Khan Academy
Computer Programming
Community
