Professional Services Manager

• Oct 2019 - Present

President Of The Board Of Directors

• Jan 2020 - Present

Vice President Board Of Directors

• Jan 2019 - Dec 2019

Director Board Of Directors

• Jan 2018 - Dec 2018

Account Manager

• Oct 2017 - Oct 2019

At Amla, I was the head of the Account Service department. I enjoyed the challenge of building an impressive account management team that performs. It was rewarding to jump in and coach the team when challenges arise across accounts and help them grow in their careers. In addition, my role was responsible for our organic revenue, customer retention, and accurate forecasting. Accomplishments: - Organized and reviewed all accounts, creating account plans and strategies for each -… Show more At Amla, I was the head of the Account Service department. I enjoyed the challenge of building an impressive account management team that performs. It was rewarding to jump in and coach the team when challenges arise across accounts and help them grow in their careers. In addition, my role was responsible for our organic revenue, customer retention, and accurate forecasting. Accomplishments: - Organized and reviewed all accounts, creating account plans and strategies for each - Manage 70 plus accounts across different verticals - Targeted 4 key accounts in my first year, raising YOY revenue across them over 150% on average - Provide coaching and guidance to account team on strategy, customer communication, and account service best practices - Work closely with Marketing department for PR pushes, email campaigns and retargeting efforts - In my first year, I identified an issue with select customer payments and helped our Accounting department update and enhance communication to customers, increasing their response rate along with lowering our average A/R from 91+ days to 30. Show less At Amla, I was the head of the Account Service department. I enjoyed the challenge of building an impressive account management team that performs. It was rewarding to jump in and coach the team when challenges arise across accounts and help them grow in their careers. In addition, my role was responsible for our organic revenue, customer retention, and accurate forecasting. Accomplishments: - Organized and reviewed all accounts, creating account plans and strategies for each -… Show more At Amla, I was the head of the Account Service department. I enjoyed the challenge of building an impressive account management team that performs. It was rewarding to jump in and coach the team when challenges arise across accounts and help them grow in their careers. In addition, my role was responsible for our organic revenue, customer retention, and accurate forecasting. Accomplishments: - Organized and reviewed all accounts, creating account plans and strategies for each - Manage 70 plus accounts across different verticals - Targeted 4 key accounts in my first year, raising YOY revenue across them over 150% on average - Provide coaching and guidance to account team on strategy, customer communication, and account service best practices - Work closely with Marketing department for PR pushes, email campaigns and retargeting efforts - In my first year, I identified an issue with select customer payments and helped our Accounting department update and enhance communication to customers, increasing their response rate along with lowering our average A/R from 91+ days to 30. Show less

Account Supervisor

• Apr 2014 - Aug 2017

•Manage agency’s largest account with a dedicated team of developers, project managers and digital marketing folks. •Trusted by Clients: Trusted as external resource as surrogate web manager for client for 9 months until a new point of contact established. Became extension of client team by working on site with client 2x a week and serving as lead for 2017 strategic planning process. •Team Management and Morale: Successfully guided agency’s largest team for 3 years, through the ebs and… Show more •Manage agency’s largest account with a dedicated team of developers, project managers and digital marketing folks. •Trusted by Clients: Trusted as external resource as surrogate web manager for client for 9 months until a new point of contact established. Became extension of client team by working on site with client 2x a week and serving as lead for 2017 strategic planning process. •Team Management and Morale: Successfully guided agency’s largest team for 3 years, through the ebs and flows of agency culture. Serve in a support role for individuals within the agency/on the team to help create positivity and work/life balance when needed. •Luxury Brand Experience: Work with a global luxury brand to garner competitive analysis and insights that drive purchasing behavior of luxury buyers. Teamed with creative to take appropriate design and development risks. •Large Budgets/Big Project Pitches: Known to bring “out-of-the-box” thinking to pitches and help encourage clients to have a “Sky’s the limit” mentality.

Marketing Services Supervisor

• Apr 2012 - May 2014

•Advancement: Quickly promoted from coordinator, to specialist to supervisor due to advanced work ethic, ability to adapt and aptitude for handling challenges •Marketing Department Strategy and Management: Worked directly with Vice President of Strategy on strategic development initiatives for clients and new business pitches. Assisted VP of Strategy in managing marketing team of 10 professionals. •New Business Pitches: Identified and presented additional marketing opportunities for… Show more •Advancement: Quickly promoted from coordinator, to specialist to supervisor due to advanced work ethic, ability to adapt and aptitude for handling challenges •Marketing Department Strategy and Management: Worked directly with Vice President of Strategy on strategic development initiatives for clients and new business pitches. Assisted VP of Strategy in managing marketing team of 10 professionals. •New Business Pitches: Identified and presented additional marketing opportunities for account management team and clients. •Digital Optimization & Testing: Experience leading user experience testing, including setting up tests, taking user feedback and incorporating it into projects to ensure better customer satisfaction and ROI. •Analytics: Set analytics strategies and KPIs, as well as designed on-going and ad hoc reporting to help ensure clients were well informed to make decisions. Client examples: GE, Master Lock, Travel Wisconsin and Advanced Derm •Marketing Tactics and Tools: Managed multiple client initiatives simultaneously: PPC, SEO, Competitive Analysis, and Keyword Research. Maintained mastery of key marketing tools: Google Analytics, SEOmoz, SEMrush, and usertesting.com

Account Intern

• Jan 2012 - Apr 2012

•Learned Account management 101 and assisted Account Management team with web initiatives. •Performed website testing for clients •Trained/familiarized with Dreamweaver, HTML, and WordPress •Performed keyword research for online campaigns •Trained on the intricacies of Search Engine Optimization •Offered full-time employment within 4 months, prior to graduation

Detail Department Manager

• Apr 2005 - Apr 2012

•Learned foundational customer satisfaction principles, especially when working with dissatisfied customers •Organized and prioritized incoming vehicles for detail, photos and lot placement •Trained new employees on policy and procedure •Learned foundational customer satisfaction principles, especially when working with dissatisfied customers •Organized and prioritized incoming vehicles for detail, photos and lot placement •Trained new employees on policy and procedure