Don Lane
RTA Coordinator at Insite Managed Solutions- Claim this Profile
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Bio
Amanda Leshko
Don and I worked together for nearly 6 years. Within our last 2 years at the company, we really developed a strong, professional partnership that assisted Don with managing the Customer Service Center and I the Retail Market. When it comes to technical support, he was the "go-to" person for retail. Whether it be an issue with a customer or their device, he was always readily available and quick to help us resolve the problem. Don had a good working relationship with his employees and co-workers along with the respect needed to be a strong manager.
Blakeleigh Bagwell
Don is a detail-oriented manager who shows dedication to the work he performs and to all employees who report to him. He strives to make his employees be the best they can and achieve high levels of customer service while meeting the goals of the company.
Amanda Leshko
Don and I worked together for nearly 6 years. Within our last 2 years at the company, we really developed a strong, professional partnership that assisted Don with managing the Customer Service Center and I the Retail Market. When it comes to technical support, he was the "go-to" person for retail. Whether it be an issue with a customer or their device, he was always readily available and quick to help us resolve the problem. Don had a good working relationship with his employees and co-workers along with the respect needed to be a strong manager.
Blakeleigh Bagwell
Don is a detail-oriented manager who shows dedication to the work he performs and to all employees who report to him. He strives to make his employees be the best they can and achieve high levels of customer service while meeting the goals of the company.
Amanda Leshko
Don and I worked together for nearly 6 years. Within our last 2 years at the company, we really developed a strong, professional partnership that assisted Don with managing the Customer Service Center and I the Retail Market. When it comes to technical support, he was the "go-to" person for retail. Whether it be an issue with a customer or their device, he was always readily available and quick to help us resolve the problem. Don had a good working relationship with his employees and co-workers along with the respect needed to be a strong manager.
Blakeleigh Bagwell
Don is a detail-oriented manager who shows dedication to the work he performs and to all employees who report to him. He strives to make his employees be the best they can and achieve high levels of customer service while meeting the goals of the company.
Amanda Leshko
Don and I worked together for nearly 6 years. Within our last 2 years at the company, we really developed a strong, professional partnership that assisted Don with managing the Customer Service Center and I the Retail Market. When it comes to technical support, he was the "go-to" person for retail. Whether it be an issue with a customer or their device, he was always readily available and quick to help us resolve the problem. Don had a good working relationship with his employees and co-workers along with the respect needed to be a strong manager.
Blakeleigh Bagwell
Don is a detail-oriented manager who shows dedication to the work he performs and to all employees who report to him. He strives to make his employees be the best they can and achieve high levels of customer service while meeting the goals of the company.
Experience
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Insite Managed Solutions
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United States
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Business Consulting and Services
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1 - 100 Employee
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RTA Coordinator
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Oct 2023 - Present
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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Supervisor - Real Time Operations Exectutive Customer Relations/Real Time Escalations
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May 2019 - Jan 2023
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Supervisor Priority Bulk
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Oct 2015 - May 2019
- Provides initial as well as ongoing training and coaching for call center agents-Handles difficult customer inquiries and complaints referred by agents- Monitors agents to ensure professionalism, accuracy, and use of information given and performs quarterly performance appraisals-Drive results and growth-Worked with business partners to monitor, assist and drive performance-Assisted with Xfinity Communities with the implementation of new and renewed service agreements-Partnered with senior leadership to reviewed established Xfinity Community policies, and escalated community issues. Show less
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Technical Customer Support Representative
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Oct 2013 - Oct 2015
-Provides a full range of customer service for all lines of business (video, high speed internet and digital voice) in a prompt, efficient and professional manner.-Advance troubleshooting for PC/browser/e-mail/personal webpage/connectivity firewall/ router/hub problems and provides customer education to same.-Demonstrates listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution.-Assists with the training of new hire and upskill employees as a mentor during the training process, as well as their transition to the call center floor. Show less
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Customer Account Executive
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May 2013 - Oct 2013
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Customer Support Manager
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Oct 2005 - Jul 2012
-Overall responsibility and management of Customer Care Center and inventory management for company. -Responsibilities include customer care center operations, employee hiring, training motivation and leadership and handset budget management. Ensures that best-in-class processes and procedures are implemented and followed and that a very high level of customer satisfaction is maintained consistently for all company wireless operations. Responsible for creating a high quality, desirable work environment for employees. Show less
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Sprint
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Non-profit Organizations
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Customer Service/Sales Rep
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Sep 2004 - Oct 2005
-Provided customer service and technical support for Sprint DSL and phone service -Responsible for making customers aware of services available to them and selling them on new products -Provided customer service and technical support for Sprint DSL and phone service -Responsible for making customers aware of services available to them and selling them on new products
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Sony Electronics
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Customer Service Rep
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May 2001 - Aug 2004
-Provided technical support for Sony Computers and PDAs -Provided customer service for SonyStyle web orders -Provided technical support for Sony Computers and PDAs -Provided customer service for SonyStyle web orders
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Education
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2017 - 2020
Ashford University
Master of Business Administration - MBA, Operations Management and Supervision -
1998 - 2001
Florida State University
Bachelor of Science, Information Studies
Community
