Experience

ProcedureFlow

• Canada
• Software Development
• 1 - 100 Employee

• Senior Corporate Counsel - ProcedureFlow

  • May 2023 - Present



Mazzhyk Design Bureau

• Saint John

• Visual Artist

  • Sep 2013 - Present



Government of New Brunswick, Dept. of Justice

• New Brunswick, Canada

• Senior Strategist, Digital Engagement - Stratège en chef, l'engagement numérique

  • Jul 2021 - May 2023

  As Senior Strategist, Digital Engagement, I undertook the mission to reform the delivery of justice services in response to the challenges highlighted by the COVID-19 pandemic. It had become evident that for many current court users, the law is too slow, obtuse, and expensive, leading to limited accessibility in practical terms. While the principles of our justice system are solid and date back 800 years, our service delivery processes needed a modern approach. My role involved engaging with Indigenous, justice, and community partners to identify gaps in the existing interactions and develop programs to provide non-legal advice and support for Indigenous persons accused of criminal offenses. Additionally, I collaborated with justice, health, and community partners to rethink the delivery of services to justice-involved persons dealing with behavioral health issues. I also led projects with the Department of Justice and Heads of Court Administration to develop comprehensive talent strategies to attract and retain top talent. My goal was to set out on a self-sustaining path of transformational reform, which involved a five-step process. Firstly, I listened and collected ideas from those on the front-lines across the whole service ecosystem. Secondly, I placed the client at the center of the service ecosystem and passed those ideas through a client-centric lens, ensuring that processes are purpose-driven. Thirdly, I identified improved service delivery models. Fourthly, I identified the talent profiles needed to support the new service delivery, and finally, I identified the technologies to support collaboration and ease of access. Through my efforts, I aimed to make the justice system more accessible, efficient, and affordable for all users, and to create a lasting impact on the delivery of justice services. Show less



Dept of Justice & the Office of the AG / Le ministère de la Justice e le du procureur général

• Fredericton, NB

• Director, Innovation and Support Services/ Directeur, Innovation et services de solution

  • Nov 2019 - Jul 2021



Government of New Brunswick

• Director - Court Services, Department of Justice & Public Safety

  • Feb 2017 - Nov 2019



Department of Justice & Public Safety

• Saint John, New Brunswick

• Regional Director - Court Services Division

  • Feb 2015 - Feb 2017

  Management of human, technical, financial and physical resources associated with the operation of the Law Courts for the Judicial District of Saint John. Management of implementation of new programs. Management of programs and services including the delivery of programs and services, compliance with legislation, change management and addressing client queries and complaints. Divisional management including engagement with special projects, divisional planning, continuous improvement and the development and implementation of operational program policy and procedures. Departmental representative carrying out administrative responsibilities on behalf of the Deputy Minister. Senior designated Departmental representative for the region in connection with engagement in interdepartmental activities, engagement with public forums, emergency closures of facilities, engagement with external agencies, implementation and management of WorkSafeNB standards, and acting as a liaison between the judiciary and the Department of Justice . Legal Officer in connection with providing legal counsel and advice to staff, the Bar, and the public as it pertains to programs and services. Perform legislative duties of Clerk-Administrator-Deputy Registrar with respect the courts. Conduct hearings, including bankruptcy discharges, arrest and examinations hearings, and family support orders enforcement hearings. Administer court scheduling processes, jury selection processes and conduct civil marriage ceremonies. Show less



Donald J Higgins Law Office

• Atlantic Canada

• Private Counsel

  • Nov 2013 - Jan 2015

  Business and Technology Counsel Business and Technology Counsel



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Senior Corporate Counsel

  • Jul 2011 - Sep 2013

  Senior member of the social media legal team responsible for implementing corporate objectives and supporting the product and marketing teams to effect responsible software and product development in the emerging global social media marketplace. Developed training and educational programs for both internal and external audiences, at both strategic and operational levels, to enhance the understanding and adoption of new and developing technologies across a broad cross-section of Fortune 500 companies. Developed and negotiated complex commercial agreements in connection with cloud based licensing agreements and supporting professional services for emerging technologies. Provided operational support, training and mentoring to the sales, security, regulatory and technological teams team in Canada, Central and Eastern US and EMEA to facilitate the effective structuring of transactions, strategic positioning and negotiation tactics, all in order to facilitate consensus driven solutions. Monitored developments within regulatory environments in order to develop effective compliance strategies. Collaborated with both internal and customer IT and security teams in connection with management and positioning of privacy, data security and other regulatory compliance issues. Established communications channels with product and service managers to align and smooth product and services development with operations processes. Show less



OSCO Construction Group

• General Counsel

  • Aug 2005 - Jul 2011

  General counsel and corporate secretary within a diverse group of companies engaged in steel and precast fabrication and erection, commercial construction, commercial real estate and radio broadcasting, operating in Canada and the eastern United States. Developed and maintained commercial agreements portfolio. Negotiated upstream and downstream construction project agreements. Engaged in due diligence, prepared commercial and corporate materials in connection with M&As. Engaged with directors, senior management, operations resources and insurers to facilitate continuous improvement in the corporate risk management activities. Prepared regulatory submissions to the Canadian Radio and Telecommunications Commission. Managed the litigation/regulatory hearings portfolio. Show less



Bell Aliant

• Telecommunications
• 700 & Above Employee

• Corporate Counsel

  • Nov 2002 - Aug 2005

  Associate counsel within the Bell Aliant legal team in Atlantic Canada, primarily supporting the companies information technology operations in the telecommunication, software integration and aerospace sectors. Associate counsel within the Bell Aliant legal team in Atlantic Canada, primarily supporting the companies information technology operations in the telecommunication, software integration and aerospace sectors.



New Brunswick Community College

• Saint John, New Brunswick

• Instructor - Business Law/Business Ethics

  • 2004 - 2005

  Developed and delivered a Business Law and Business Ethics courses as well as the province wide curriculum for these course for subsequent years. Developed and delivered a Business Law and Business Ethics courses as well as the province wide curriculum for these course for subsequent years.



iMagicTV

• Saint John New Brunswick

• Intellectual Property Specialist

  • Nov 1999 - Nov 2002

  Intellectual Property Specialist and in-house counsel, providing a full range of legal services in a publicly traded, start-up company maintaining operations in Canada, the US, the UK and Singapore. Supported all activities of a cross-functional management team. Provided pragmatic, business driven support services to the executive team, including the development of strategies, the negotiation of international agreements in support of the delivery of the company’s software, the strategic partnering with multi-national corporations and the delivery of professional services worldwide. Developed programs and trained sales executives and the management team in the negotiation and understanding of international software agreements. Developed, implemented and managed a Strategic Intellectual Asset Management Program aimed at creating an Intellectual Property savvy corporate culture, resulting in a robust IP portfolio including successful patent applications, trade secrets and an active catalogue of innovative ideas from throughout all divisions of the corporation. Integrated the competitive intelligence efforts of the marketing, legal and product groups to more effectively monitor competitor activity as well as legal and public policy developments. Developed and implemented a comprehensive Code of Corporate Conduct Provided direct support in the development, implementation and administration of HR programs, including recruiting, disciplinary actions, terminations, contract negotiations, visa procurements, benefits, policy development and training. Active member of management team tasked with the planning, execution and follow-up of two major multinational downsizing operations. Show less