Experience

Takagi Ramen Pte Ltd

• Singapore
• Food and Beverage Services
• 1 - 100 Employee

• Restaurant Manager

  • Jun 2022 - Present

  - Motivate and maintain good communication between staffs and management - Ensuring all staffs practice and maintain SOPs set by management - Ensuring smooth operations during Shift - Training new and current staff of new menu items and current - Ensuring supply chain well managed at all time - Work closly with upper management to resolve issues swiftly - Reporting of sales and POS management - Manage and arrange day to day task and shift schedule - Motivate and maintain good communication between staffs and management - Ensuring all staffs practice and maintain SOPs set by management - Ensuring smooth operations during Shift - Training new and current staff of new menu items and current - Ensuring supply chain well managed at all time - Work closly with upper management to resolve issues swiftly - Reporting of sales and POS management - Manage and arrange day to day task and shift schedule



Popeyes Louisiana Kitchen

• United States
• Restaurants
• 700 & Above Employee

• Assistant Restaurant Manager

  • Nov 2021 - Mar 2022

  - Motivate and maintain good communication between staffs and management - Ensuring all staffs practice and maintain SOPs set by management - Ensuring smooth operations during Shift - Training new and current staff of new menu items and current - Ensuring supply chain well managed at all time - Work closly with upper management to resolve issues swiftly - Reporting of sales and POS management - Manage and arrange day to day task and shift schedule - Motivate and maintain good communication between staffs and management - Ensuring all staffs practice and maintain SOPs set by management - Ensuring smooth operations during Shift - Training new and current staff of new menu items and current - Ensuring supply chain well managed at all time - Work closly with upper management to resolve issues swiftly - Reporting of sales and POS management - Manage and arrange day to day task and shift schedule



KMT Jaya Sdn Bhd

• Retail Operations Manager cum F&B Operations Manager

  • Jan 2019 - Sep 2021

  • Managing a chain of 4 Korean supermarkets operations West Malaysia• Coordinating 1 central kitchen/ Restaurant Operations in Klang Valley• Provide and guide all outlets in day-to-day operations both front and back end• Lead and motivate employees in achieving high standard customer service• Respond efficiently and accurately to customer complaints• Ensuring employee delivers high quality of work daily• Organize and supervise employee shifts• Coordinating sale events and Food catering• Appraise staff performance and provide feedback to improve productivity• Hiring and assisting HR matters• Providing ideas and executing, suggesting ways to improve existing store promotions• Work closely with marketing, procurement and inventory team to push out new and non-moving items through events and promotions• Control operational costs and identify measures to cut waste• Create detailed reports on weekly, monthly and annual revenues and expenses• Implement policies and protocols that will maintain future store operations Show less

• Food And Beverage Operations Manager

  • Sep 2016 - Jan 2019

  • Coordinate daily Front of the House and Back of the House restaurant operations• Ensuring employees deliver superior service and maximized customer satisfaction• Respond efficiently and accurately to customer complaints• Ensuring employee delivers high quality of work daily• Organize and supervise employee shifts• Coordinating events and Catering• Managing chain of 3 FnB outlets within Klang Valey• Appraise staff performance and provide feedback to improve productivity• Manage restaurant’s good image and suggest ways to improve it• Control operational costs and identify measures to cut waste• Create detailed reports on weekly, monthly and annual revenues and expenses• Recommend ways to reach a broader audience (e.g. discounts and social media ads)• Train new and current employees on proper customer service practices• Implement policies and protocols that will maintain future restaurant operations Show less



Bentoya Group Sdn Bhd

• Malaysia

• Restaurant Manager

  • Apr 2015 - Aug 2016

  Manage up to 5 outlets within Klang Valley with over 50 staffs under my wing. Managing daily operations, supporting back end admin and handling front end operations. Also took charge of marketing and promotions in achieving goals and targets set by the company Manage up to 5 outlets within Klang Valley with over 50 staffs under my wing. Managing daily operations, supporting back end admin and handling front end operations. Also took charge of marketing and promotions in achieving goals and targets set by the company



Raw Pizza Steak Pasta Sdn Bhd

• Malaysia

• Restaurant Manager

  • Mar 2014 - Mar 2015

  • Managing front of house day to day operations ranging from staff training, food menu and POS operation • Managing ingredient supplies, cost control and purchasing of ingredients and non food items • Creating new monthly food recipe and menu design • Managing front of house day to day operations ranging from staff training, food menu and POS operation • Managing ingredient supplies, cost control and purchasing of ingredients and non food items • Creating new monthly food recipe and menu design