Experience

Petland Canada Inc.

• Retail
• 1 - 100 Employee

• Inventory Control Manager

  • Sep 2021 - Present



GuestTek Interactive Entertainment Ltd.

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Project Manager

  • Apr 2012 - Mar 2020

  As a Project Manager it was my responsibility to - Coordinate internal resources and third parties/vendors for the flawless execution of projects - Ensure that all projects are delivered on-time, within scope and within budget - Ensure resource availability and allocation - Develop a detailed project plan to track progress - Measure project performance using appropriate systems, tools and techniques - Report and escalate to management as needed - Manage the relationship with the client and all stakeholders - Perform risk management to minimize project risks - Establish and maintain relationships with third parties/vendors Show less



Hilltop Motor Inn

• Canada
• Hospitality

• General Manager

  • Nov 2011 - Mar 2012

  An on-site motel management and maintenance position. Duties included hiring and releasing housekeeping staff. Developing and enforcing staff policy. Interacting with customers in a face to face environment and over the telephone. Calmly and efficiently handling rude, unsatisfied or intoxicated customers. Monitoring and anticipating room rentals. Monitoring and purchasing housekeeping and maintenance supplies. Making sure the yard and parking lot were maintained and clean. Performing minor routine maintenance throughout the motel. Show less



GuestTek Interactive Entertainment Ltd.

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Project Coordinator

  • Jul 2011 - Oct 2011

  An install support position with responsibilities assisting on-site installers. Duties includingmaking sure the proper equipment arrived on schedule at the proper locations. Making sure theinstalls went smoothly and on time with as little interruption as possible. Ensuring the installswere completed according to specifications. Performing remote configuration andtroubleshooting on various network components.Assisted in the large scale install of Guest-Teks Free To Guest Television Service in over 400 La Quinta Inn hotels. Show less

• Tier 2 Supervisor

  • May 2006 - Jul 2011

  A call center technical support position with responsibilities for assisting Tier 1 agents withadvanced solutions as well as providing authorization for advanced solutions. Duties includedmonitoring and managing agent performance and approaching agents for further coaching ifneeded. Second step analysis for trouble-shooting networks, user support including diagnosingand resolving problems with network hardware, opening and closing service incidents,maintaining and analyzing problem tracking and resolution logs. Show less

• Tier 1 Customer Service

  • Oct 2005 - May 2006

  A call center technical support position with responsibilities for assisting hotel guests withquestions about connecting their computers to hotel networks. Duties included first step analysisfor trouble-shooting networks, user support including diagnosing and resolving problems withguests network interface, opening and closing service incidents, maintaining and analyzingproblem tracking and resolution logs.