Experience

TOMRA

• Norway
• Automation Machinery Manufacturing
• 300 - 400 Employee

• Electrical Engineer

  • Nov 2017 - Present



Tabcorp

• Entertainment Providers
• 700 & Above Employee

• TGS

  • Jan 2014 - Sep 2017



Tatts Group

• Australia
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Technical Support Officer

  • Sep 2012 - Jan 2014

  Responsible for the provision of timely and effective support services, including the provision of technical advice, problem identification and resolution, and troubleshooting. Assist with professional hardware and software support and maintenance to enable the continued provision of essential services in a timely, efficient and effective manner. Contribute to the development and implementation of policies and procedures. Assist in the development of functional specifications to optimise capability and achieve operational objectives. Deliver a high-level of customer service, which is proactive, cooperative and dependable by analysing user needs and developing rapport with clients. Contribute to projects and programs of work that contribute to the effective development, delivery and maintenance of services. Assist in the resolution of critical troubleshooting issues to ensure appropriate technical support exists for the continuation of essential services in a timely, efficient and effective manner. Contribute to the achievement of objectives, goals and priorities, through the application of Technical knowledge, expertise and experience. Experience in providing technical advice, support and assistance to staff and management on a range functions. Proven ability to undertake a variety of tasks and project-based activities that have impact on organisational objectives. Proven ability to work autonomously, use sound judgement and set priorities to achieve business objectives. Ability to communicate effectively, both verbally and in writing with a diverse group of customers on various technical related matters. Ability to identify technical issues, think laterally and apply analytical skills to develop appropriate options for resolution. Experience in contributing effectively to the establishment, review and continuous improvement of policies and processes. Commitment and the legislative requirements of the Occupational Health Safety and Welfare Act. Show less



Bytecraft Systems

• Maintenance Supervisor

  • Jan 2009 - Mar 2012

  NSW Metro Supervisor (Gaming) NSW Metro Supervisor (Gaming)



Anitech Services

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Field Service Technician

  • Jan 2003 - Oct 2007

  Duties include but not limited to; Test and repair of instruments at customer site Perform functional confirmation, test and repair at customer site as required byservice or maintenance contractProvide start-up, operating and maintenance training for customer.Provide customers with telephone support for start-up or trouble shootingGood customer relations and communication skillsAbility to work under pressureInteract with internal and external project managers during field projects.Clearly and professionally interact with customer, on a daily basis.Able to determine tools and equipment required to perform scope of job.Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer.Assemble and install equipment as necessary.Travel, approximately 60% of the time. Other duties as assigned by the Service Manager Show less

• Workshop Supervisor

  • Feb 2001 - Jan 2003

  Ensure sufficient task analysis are completed to carry work out safely.Ensure all direct labouring control work to safe working procedures and systems.Request equipment, materials and consumables as required with in limits of authority.Ensure all work is carried out to quality and specification requirements and that documentation is completedon time.Assist Workshop Manager in HR labour employment/recruitment.Assist in the management of an harmonious environment, team building and training of apprentices and otheremployees as required.Ensure housekeeping is ongoing by maintaining a clean and safe workplace.Enforce safety rules through ongoing communication and Toolbox meetings.Open/close workshop.Ensure workshop security - Machine lockup - mobile equipment, gates, cupboards, office.Ensure equipment and tools are secure and used correctly.Estimate hours remaining to be completed on jobs.Help in technical queries. Assist in estimating potential jobs.Assist in interviewing new employees.Assist in performance appraisals.Plan overtime for approval.Receive and despatch goods.Maintain work accuracy in all aspects of manufacture.Conduct preventative maintenance on equipment and mobile equipment. Show less