Don Frazier
Voice & Data Technician at CMS Communications, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Todd Detmer
Don is an intelligent person, with a vast amount of technical knowledge. He has been a great asset to me, helping me to become a better technician. Whether it be via direct training or just answering a question, he has helped me to increase my technical knowledge.
John Hill
Don is a tremendous asset to CMS. Don is always willing to tackle a challenge head on and see it through to the end. His customer service manner and willing to help the customer goes with out saying.
Todd Detmer
Don is an intelligent person, with a vast amount of technical knowledge. He has been a great asset to me, helping me to become a better technician. Whether it be via direct training or just answering a question, he has helped me to increase my technical knowledge.
John Hill
Don is a tremendous asset to CMS. Don is always willing to tackle a challenge head on and see it through to the end. His customer service manner and willing to help the customer goes with out saying.
Todd Detmer
Don is an intelligent person, with a vast amount of technical knowledge. He has been a great asset to me, helping me to become a better technician. Whether it be via direct training or just answering a question, he has helped me to increase my technical knowledge.
John Hill
Don is a tremendous asset to CMS. Don is always willing to tackle a challenge head on and see it through to the end. His customer service manner and willing to help the customer goes with out saying.
Todd Detmer
Don is an intelligent person, with a vast amount of technical knowledge. He has been a great asset to me, helping me to become a better technician. Whether it be via direct training or just answering a question, he has helped me to increase my technical knowledge.
John Hill
Don is a tremendous asset to CMS. Don is always willing to tackle a challenge head on and see it through to the end. His customer service manner and willing to help the customer goes with out saying.
Credentials
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Voice Endpoints Technical Certification VSOT200
PolycomFeb, 2017- Oct, 2024
Experience
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CMS Communications, Inc.
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Telecommunications
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1 - 100 Employee
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Voice & Data Technician
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Apr 1996 - Present
Provides technical support and testing services on legacy TDM based PBX and key systems from Avaya, Nortel, Toshiba, Rolm, NEC and others. Provides technical support and testing services on IP based packet switched voice systems from Cisco, Polycom, Avaya, ShoreTel, and others. Provides technical support and testing services on data switching and routing equipment from Cisco, Juniper, Extreme, Nortel, Netgear, 3Com, and others as required. Provides all above technical support services to external and internal customers. Provides warranty support service for customers having problems with defective equipment, including troubleshooting over the phone or via email and providing replacement equipment that is under warranty. Show less
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Code 3 Public Safety Equipment
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United States
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Retail Apparel and Fashion
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Leadperson - Lightbar Manufacturing Lines
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Apr 1989 - Apr 1996
Provided quality inspection of finished products. Assembled electrical and electronic based warning devices for police, fire, EMS, and the recovery industries. Managed and supervised a crew of six assembly line workers. Packaging of products. Materials management and production planning. Provided quality inspection of finished products. Assembled electrical and electronic based warning devices for police, fire, EMS, and the recovery industries. Managed and supervised a crew of six assembly line workers. Packaging of products. Materials management and production planning.
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Community
