Experience

National Express LTD

• United Kingdom
• Truck Transportation
• 700 & Above Employee

• • May 2023 - Present

  Lead and motivate a team of customer service representatives to deliver exceptional service and support to customers.Oversee the handling of customer inquiries, complaints, and feedback, ensuring prompt and accurate resolution.Monitor team performance, conduct regular evaluations, and provide constructive feedback to drive continuous improvement.Identify training needs within the team and coordinate training programs to enhance their skills and capabilities.Collaborate with cross-functional teams to identify areas for process improvement and implement best practices.Handle escalated customer issues promptly and effectively, ensuring timely resolution and customer satisfaction.Generate reports on team performance metrics, customer feedback, and service trends.Develop and maintain positive relationships with internal stakeholders to ensure effective coordination and issue resolution.Conduct quality checks on customer interactions to ensure adherence to standards and provide feedback for improvement.Ensure team members comply with company policies, industry regulations, and legal requirements. Show less

• • May 2022 - May 2023

  Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction. ● Promote and demonstrate the “NX Way” when dealing with customers enquiries adopting a customer focused approach at all times. ● Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption ● Providing support and information to our passengers. ● Assisting drivers with boarding and helping with luggage. ● Operating internal tracking systems to manage coach services. ● Managing coach movement within the station and exceeding the Health and Safety standards. ● Using a proactive approach to make travel arrangements for our customers in the event of delays or service disruptions. ● Selling tickets and add-on products to customers. Show less



Rajiv Gandhi National Aviation University

• India
• Airlines and Aviation
• 1 - 100 Employee

• Junior Faculty

  • Aug 2020 - Nov 2021

  • Teach one or more university subjects to undergraduate and graduate students • Prepare and deliver lectures to students and conduct laboratory sessions or discussion groups • Prepare, administer and grade examinations, laboratory assignments and reports • Advise students on course and academic matters and career decisions • Direct research programs of graduate students and advise on research matters • Conduct research in field of specialization and publish findings in scholarly journals or books • Serve on faculty committees dealing with such matters as curriculum planning and degree requirements, and perform a variety of administrative duties • Represent their universities as speakers and guest lecturers • Provide professional consultative services to government, industry and private individuals. Show less



Maruthsakha Aerospace and Aviation

• India
• Airlines and Aviation
• 1 - 100 Employee

• Subject Matter Expert - Airline and Airport Operations

  • Jan 2020 - Aug 2020

  • Teach students using a systematic plan of lectures, demonstrations, discussion groups, laboratory work, shop sessions, seminars, case studies, field assignments, and independent or group projects • Develop curriculum and prepare teaching materials and outlines for courses • Prepare, administer and mark tests and papers to evaluate students' progress • Advise students on program curricula and career decisions • Provide individualized tutorial or remedial instruction to students who require it • Supervise independent or group projects, field placements, laboratory work, or hands-on training • Supervise teaching assistants • Provide consultation services to government, business, and other organizations • Serve on committees concerned with matters such as budgets, curriculum revision, and course and diploma requirements. Show less



Air India SATS Airport Services Private Limited (AISATS)

• India
• Airlines and Aviation
• 700 & Above Employee

• Aircraft Turnaround Coordinator (Supervisor)

  • Jan 2019 - Jan 2020

  • Supervised with all departments of ground handling activities of an Aircraft. • Supervised counters and boarding gates for Air India , Saudia , Vistara. • Could obtain On Time Departures of flights. • Assisted with Baggage Handling sections • Assisted in Airside Operations. • Supervised Turnaround activities of flights . • Coordinated with Operations Control Center. • Managed passengers of delayed flights • Supervised with all departments of ground handling activities of an Aircraft. • Supervised counters and boarding gates for Air India , Saudia , Vistara. • Could obtain On Time Departures of flights. • Assisted with Baggage Handling sections • Assisted in Airside Operations. • Supervised Turnaround activities of flights . • Coordinated with Operations Control Center. • Managed passengers of delayed flights



Hyderabad college of aviation technology

• Kanyakumari district, Tamil Nadu

• Aircraft Maintenance Technician

  • Dec 2017 - May 2018

  6 months On Job Training 6 months On Job Training



AI Engineering Service Limited

• India
• Aviation and Aerospace Component Manufacturing
• 400 - 500 Employee

• Aircraft Maintenance Technician

  • Jun 2017 - Jun 2017

  On Job Training On Job Training