Experience

American University of the Middle East (AUM)

• Kuwait
• Higher Education
• 500 - 600 Employee

• Assistent System Administrator

  • Nov 2018 - Present



Universal Payment services-UPS

• Kuwait
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Admin Support

  • Oct 2017 - Nov 2018

  Installation & configuration of a company’s computers hardware operating systems and applications. Maintenance and monitoring of computer networks and systems Logging the Queries of Employs Solving hardware or software faults Identify solutions to software and hardware issues and solving Diagnose and troubleshoot technical issues, including account setup and network configuration Interact with staff on desktop problems and their resolution. Talk Employees via phone, email or chat, until they’ve solved a technical issues Follow up with clients to ensure their IT systems are fully functional after troubleshooting Maintain computer peripheral devices like printers and resolve associated problems Order or buy computer systems with purchase and supplies department Develop and manage effective professional working relationships with contractor personnel, co-workers and clients. Handle daily technical support activities on desktop support, data network and server management Perform remote troubleshooting through diagnostic techniques and pertinent questions Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Follow-up and update customer status and information Setting up and configuring new laptops and desktops Ensuring security and upgrades are applied to desktops and laptops and kept up to date Antivirus installation to all desktops and laptops Patching of network and phones Making of Cat 6 network cables were necessary Creating purchase requisitions for IT hardware/software Setting up new users and disabling expired accounts in accordance with HR requirements Providing support for MAC PCs and laptops Granta 5.2 Door Access control System database employees ID cards adding and deleting CCTV footage copy backup accordance with HR requirements Printers Cartridges/toners with purchase and supplies department Show less



United Arab Consultancy & Private Training

• Admin and Network support

  • Dec 2008 - Oct 2017

  • Maintaining Active Directory administration Server 2008 • DNS server • File Server • MS Exchange Server 2010 • Web Server (IIS 7) • Network Printers • Projectors • AVAYA Telephone Site Administration • Avaya Telephones maintaining • Digital Video Recording and maintenance • Software Installation • PC Hardware Trouble shooting • Network Installation and Trouble Shooting • Maintaining Active Directory administration Server 2008 • DNS server • File Server • MS Exchange Server 2010 • Web Server (IIS 7) • Network Printers • Projectors • AVAYA Telephone Site Administration • Avaya Telephones maintaining • Digital Video Recording and maintenance • Software Installation • PC Hardware Trouble shooting • Network Installation and Trouble Shooting



Aptech Training Institute

• IT Support Specialist

  • Oct 2006 - Dec 2008

  • Active Directory configuration and administration. • Trouble shooting Windows 2003 Server. • Configure outlook email accounts Installed, configured and administered services: Web servers (IIS 5, IIS 6) DNS servers Proxy servers File servers Implemented Active Directory DHCP servers RRAS Server MSExchange Server2003 • Active Directory configuration and administration. • Trouble shooting Windows 2003 Server. • Configure outlook email accounts Installed, configured and administered services: Web servers (IIS 5, IIS 6) DNS servers Proxy servers File servers Implemented Active Directory DHCP servers RRAS Server MSExchange Server2003



Chipset company

• India

• Network Support

  • May 2004 - May 2006

  • Windows 2003 Server Installation • Active Directory Configuration • Installing Windows Network Infrastructure • Client Side System trouble shooting • PC hardware Trouble shooting • LAN Configuration • Printers Installations and Troubleshooting • Network Installation and Trouble shooting • Windows 2003 Server Installation • Active Directory Configuration • Installing Windows Network Infrastructure • Client Side System trouble shooting • PC hardware Trouble shooting • LAN Configuration • Printers Installations and Troubleshooting • Network Installation and Trouble shooting