Dominique Ogan

Customer Experience Specialist at The AZEK Company
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Contact Information
us****@****om
(386) 825-5501
Location
Wilkes-Barre, Pennsylvania, United States, US

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Credentials

  • Stukent Mimic Social
    Stukent
    May, 2021
    - Nov, 2024
  • Competitive Analysis and Keyword Research Test
    Semrush
    Oct, 2022
    - Nov, 2024

Experience

  • The AZEK Company
    • United States
    • Wholesale Building Materials
    • 300 - 400 Employee
    • Customer Experience Specialist
      • Sep 2023 - Present

  • Wren Kitchens
    • United Kingdom
    • Furniture and Home Furnishings Manufacturing
    • 700 & Above Employee
    • Quartz Customer Support Representative
      • Apr 2023 - Sep 2023

      Handled al customer inquiries related to stone countertops, acting as liaison between 3rd party fabricators. Aided in launch of in house Quartz countertop fabrication and installation.

    • Junior Trainer
      • Dec 2022 - Apr 2023

      Communicate with, train, and coach both new and tenured advisors. Monitor new hire progress and evaluate the implementation of standard operation proceduresConduct quality assurance checks, organizing data for reporting and statistic tracking.

  • Actions Over Words Apparel
    • Marketing Team
      • Sep 2021 - Aug 2022

      - Use marketing tools such as Canva, MailChimp, Airtable and Shopify website builder.-Social media management of accounts such as Facebook, Instagram, and Tiktok.-Handle supply chain interactions and order wholesale apparel for clothing store.

    • Marketing Intern
      • May 2021 - Sep 2021

  • Berkshire Hathaway GUARD Insurance Companies
    • United States
    • Insurance
    • 500 - 600 Employee
    • Customer Service Representative
      • Oct 2020 - May 2021

      -Handle claims intake and existing claims, deescalate calls, connect callers with departments. -Handle claims intake and existing claims, deescalate calls, connect callers with departments.

  • RedLeaf Salad Company LLC
    • Wilkes-Barre, Pennsylvania, United States
    • Assistant Manager
      • Feb 2017 - Sep 2020

      -Provided customer service and solved issues. -Led nightly shifts and assigned tasks. Trained and educated staff on procedures and expectations. -Provided customer service and solved issues. -Led nightly shifts and assigned tasks. Trained and educated staff on procedures and expectations.

  • Dunkin'
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Crew Member
      • Jun 2016 - Aug 2016

Education

  • Wilkes University
    Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
    2017 - 2022
  • Luzerne County Community College
    Associates, General Studies
    2019 - 2022
  • Luzerne County Community College
    Associate of Arts and Sciences - AAS, General Studies
    2019 - 2022
  • Luzerne County Community College
    Associate of Science - AS, General Studies
    2019 - 2022

Community

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