Account Specialist

• Mar 2022 - Present

Special Events Manager

• Feb 2020 - Mar 2022

Collaborate with Operations Director to transition corporate catering proposals from tentative to definite. Discuss meeting/conference details with the client via CRM system to ensure the best menu options for all participants. Schedule and supervise service staff when needed. Partner with rental and beverage companies to ensure punctual drop-off, set-up, and pick-ups. Coordinate with party hosts, sports directors, and team leaders regarding client’s details. Create event documents including BEOS, RFPs, timeline templates, invoice layouts, etc. Supervise onside execution of corporate and social events.

Success Coach

• Sep 2020 - Jun 2021

Special Event Coordinator

• Feb 2019 - Feb 2020

Collaborated with Director of Events to transition events from tentative to definite. Meet with clients via phone, email, and/or CRM systems to review all event details. Relay client details to the food and beverage department and verify special requests when applicable. Coordinate with event staff, department directors, and banquet team regarding client’s details. Create event documents including BEOs, RFPs, timeline templates, invoice layouts, etc. Supervise onsite execution of corporate and social events. Execute office duties as needed/directed by the Director of Events and other directors. Manage and update CRM system as needed. Train new hires on CRM system.

Customer Experience Manager

• Dec 2008 - Feb 2019

Maintained customer experience through team member interaction and store presentation. Ensured customer satisfaction through engagement on the sales floor and register. Held interviews at store level for all positions within the district including management. Performed onboarding and training for all employees at all levels including management. Resolved all customer conflicts at the store level. Accomplished weekly/daily/monthly sales plan while maintaining an 85% customer satisfaction based on monthly survey results. Oversaw and ensured compliance of all staff with company policies and procedures.

Senior Event Coordinator

• Aug 2013 - Jan 2019

Planned, coordinated, and conducted events including weddings, conferences, social events, etc. with attendee counts ranging from 25-1500. Self-scheduled follow-ups with potential clientele/industry partners – 15-30 cold calls per week to potential clientele and vendor partners. Managed all aspects of event operations including contract negotiation, vendor selection, onsite coordination, post-event follow-up, etc. Orchestrated event materials – floor plans, layouts, budget sheets, run of show/timeline, event script, stage placement, RFP/BEOs, etc. Detailed planning processes, including planning calls, meetings, and appointments with clients leading up to events. Completed projects for clients such as BET, Alpha Phi Alpha Fraternity Incorporated, Black Bride Magazine, Inova Hospital, and U.S. Dream Academy.

Event Planning Intern

• Jan 2014 - Aug 2014

Created event plans for internal and external events. Designed and modified event flyers. Identified and solicited vendors and partners. Coordinated and managed vendors, partners, and volunteers. Assisted in planning and implementing signature events. Performed telephone/email outreach for attendees for events. Drafted event press releases and mass marketing emails to promote events. Produced day-of-event materials such as signage, name badges, registration info. etc. Helped with onsite coordination of event logistics such as set up and breakdown.

Student Volunteer

• Oct 2013 - Jan 2014

Interacted with Children. Set-up daily activities. Maintained museum floor. Assisted with fundraiser events. Provided guest information and directions. Assisted with breakdown/clean-up activities Interacted with Children. Set-up daily activities. Maintained museum floor. Assisted with fundraiser events. Provided guest information and directions. Assisted with breakdown/clean-up activities