Experience

Virginia's Community College System

• United States
• Higher Education
• 100 - 200 Employee

• Information Technology Specialist-Chat Specialist AI

  • Feb 2023 - Present

  In order to implement a two-chatbot model on the system office site that services online students, the chatbot specialist acts as a bridge between the system office and colleges for all of the Virginia Community College Systems. The two system office chatbots' information, material, and data will be used to guide future chatbot builds and requirements. As the AI interacts with mulitiple students a feedback loop which I monitors allow me to track the usage of chatbox for multiple community colleges. Show less



UNCF K-12 Education Fellowship

• United States
• Education Administration Programs

• Project Intern

  • May 2022 - Feb 2023

  Internship through UNCF, K-12 Education Fellowship Winner Internship through UNCF, K-12 Education Fellowship Winner



Charter School Growth Fund

• United States
• Philanthropy
• 1 - 100 Employee

• Research And Administrative Assistant

  • May 2022 - Jul 2022

  For my Summer 2022 internship I worked under the Charter School Growth Fund as a research and admin specialist for developing charter education institutions around the nation. My responsibilities included supporting the Chief of Staff to the president with research, analysis of charter markets identifying gaps and solutions in resources and services that are necessary to help portfolio schools thrive. I was placed in small group where I had to research public polies and created a school model for the Clevland, Ohio district since the closing of school during the pandemic in 2020. Show less



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Billing Specialist

  • Mar 2021 - Sep 2021

  ● Explain auto insurance benefits to active customers ● Assisting with payment methods like EFT and credit card ● Assisted with title and loan companies to verify insurance for closings escrow for active properties. ● Explain auto insurance benefits to active customers ● Assisting with payment methods like EFT and credit card ● Assisted with title and loan companies to verify insurance for closings escrow for active properties.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Representative

  • Dec 2020 - Mar 2021

  ● My job responsibilities include working with the citizens of Virginia as a Medicaid representative for individuals seeking medical assistance benefits. ● I also work with numerous insurance agencies including Magellan, Anthem HealthKeepers Plus, Optima Health, Aetna and more. ● Request Medicaid ID card for Virginia Citizens ● My job responsibilities include working with the citizens of Virginia as a Medicaid representative for individuals seeking medical assistance benefits. ● I also work with numerous insurance agencies including Magellan, Anthem HealthKeepers Plus, Optima Health, Aetna and more. ● Request Medicaid ID card for Virginia Citizens



Truist

• United States
• Financial Services
• 700 & Above Employee

• Collections Specialist

  • Jun 2020 - Nov 2020

  Managing existing SunTrust Banking client accounts & auto including payment processing and collection for delinquent payments from ● Fax paperwork to partner financial branch ● Verify proper information for repo auto loans Managing existing SunTrust Banking client accounts & auto including payment processing and collection for delinquent payments from ● Fax paperwork to partner financial branch ● Verify proper information for repo auto loans



Humana Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Patient Advocate

  • Aug 2018 - Feb 2020

  Verify existing primary physicians and pharmacies in network for client insurance benefits ● Medical coding for financial payment to insurance companies ● Verify clarifying information, billing assistance, requested medical card Verify existing primary physicians and pharmacies in network for client insurance benefits ● Medical coding for financial payment to insurance companies ● Verify clarifying information, billing assistance, requested medical card