Operations Specialist

• Jul 2021 - Present

● Deliver exceptional customer success and program management services for tactical small business assistance programs, contracted by multiple city governments, to ensure program success and client satisfaction ● Identify actionable recommendations for program improvements, aimed at enhancing customer experience and operational efficiency, in close collaboration with company leaders ● Manage the advisor network, overseeing key processes such as screening, interviewing, onboarding, and training to optimize the quality of service delivery ● Foster strong relationships with clients, through strategic programming and engagement, to promote platform utilization and facilitate program growth ● Prepare comprehensive monthly reports, ensuring accuracy, consistency, and timely submission to clients ● Facilitate and coordinate engaging virtual small business events, aimed at promoting education and business growth opportunities for platform members Show less

Production Manager & Designer

• Dec 2017 - Mar 2020

● Played a pivotal role in optimizing the performance of e-commerce platforms by leveraging expertise in sales, production, and customer support, delivering a consistent output of 300+ monthly orders. ● Spearheaded the expansion of e-commerce platforms' revenue streams by skillfully devising new product listings and augmenting existing product lines to boost sales. ● Played a pivotal role in optimizing the performance of e-commerce platforms by leveraging expertise in sales, production, and customer support, delivering a consistent output of 300+ monthly orders. ● Spearheaded the expansion of e-commerce platforms' revenue streams by skillfully devising new product listings and augmenting existing product lines to boost sales.

Student Programs Coordinator

• Aug 2015 - Jun 2017

● Led the full-cycle recruitment, hiring, training, performance evaluation, and supervision of a team of 30 staff members, ensuring optimal productivity and accountability.● Developed and executed annual strategic plans, objectives, and student learning outcomes for program enhancement and success.● Oversaw the fiscal management of program staffing costs, expenditures, and revenue, administering a $56,000 budget to support effective resource allocation.● Coordinated with Human Resources to manage employee hiring, onboarding, and payroll, ensuring adherence to relevant policies and procedures.● Presented workshops for the USF Campus Recreation Leadership Institute and fitness programs● Implemented standardized operating procedures across the program, enhancing efficiency, consistency, and quality of service delivery. Show less

Group Fitness Instructor

• 2012 - Jun 2017

Graduate Assistant for Fitness

• Aug 2014 - Jul 2015

•Orchestrated the scheduling of complex calendars for a team of 25+ staff and managers, meticulously managing meeting logistics to guarantee adequate time for comprehensive discussions of program objectives and implementation strategies•Liaised with cross-functional teams and stakeholders to support seamless program operations and foster collaborative relationships•Revamped program area files and procedures to maximize operational efficiency, optimize resource utilization, and improve information accessibility Show less