Dominique Montagnon

International Delivery entity - Head of People, Customer and Innovation at Orange Business Services
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Contact Information
us****@****om
(386) 825-5501
Location
Slough, England, United Kingdom, GB
Skills

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Experience

  • Orange Business Services
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • International Delivery entity - Head of People, Customer and Innovation
      • Apr 2020 - Present

      • Define and contribute to customer experience strategy ensuring the voice of the customer is heard in all our operations and transformation activities. This includes developing and implementing transversal continuous improvement plans to enhance customer satisfaction and improve Net Promoter Score• Develop, implement, and monitor new ways of working and OBS learning culture in coordination with major transformation programs

    • International Delivery entity - Head of Strategy, Transformation and Support
      • Sep 2017 - Mar 2020

      Supported the IBO strategy to transform and optimize operational excellence, productivity, and performance

    • HR Business Partner
      • Sep 2015 - Aug 2017

      HR Business Partner and Consultant to senior management members, helping them to build, develop and lead their organisations by providing the necessary HR programmes, tools and information

    • UK Head of global services
      • Jan 2013 - Aug 2015

      Identify and build a business strategy with the Sales Director to develop sustainable new business on the existing customers database and on new logos (H1 14 results: Orders and Revenue target overachieved, CLI= 8.4)

    • UK Head of Pre Sales and Consulting
      • Mar 2011 - Dec 2012

      • Responsible for Increasing UK Consulting revenue and margin • Recruited, built and trained the team to enable business development and global sales • Developed an innovative consulting approach to generate new business

    • Order To Cash Manager
      • Jan 2010 - Feb 2011

      • Directed the whole Order to cash process for the Major European customers• Assembled and managed a team of 8 OTC managers based in 4 different countries

    • Program Director
      • Jun 2007 - Dec 2009

    • Order to Cash Director
      • Jan 2006 - Dec 2007

    • UK Country Program Manager
      • Jan 2005 - Dec 2006

    • Account Manager
      • Jan 2001 - Dec 2004

  • Orange Business Services
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Account Manager
      • 1995 - 2000

  • FRANCE CABLES ET RADIO
    • France
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Account Manager
      • 1990 - 1995

Education

  • école polytechnique feminine
    Master of Engineering (B.E.)
    -

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