Experience

Alliance Healthcare in the UK

• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Key Account Manager

  • Sep 2020 - Present



Alliance Healthcare

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Area Account Manager

  • Mar 2017 - Present



Karcher UK

• Retail Support Executive

  • May 2013 - Mar 2017

  Home and Garden Sector Covering Kent, Essex, South East London and East Anglia, my role entails: I look after 130 stores, working on a call plan. Looking for opportunities for new lines for stores. Doing product training with managers and there staff so they have confidence to sell the products in stores. Journey planning to be as efficient as possible. Merchandising stock and price checking. Dealing with customer returns. My Key accounts are B&Q, Homebase, Wickes and Currys. Show less



Lush Handmade Cosmetics

• Sales Assistant

  • Sep 2011 - Mar 2017

  Working in the Lakeside branch part time while looking for a full time position, my role entails: Getting exceptional product knowledge as customer service is very important to the company. Working to a daily sales target and exceeding them. Training new members of staff on customer service and products. Working in the Lakeside branch part time while looking for a full time position, my role entails: Getting exceptional product knowledge as customer service is very important to the company. Working to a daily sales target and exceeding them. Training new members of staff on customer service and products.



Diversey UK Limited

• Territory Sales Manager

  • Jul 2007 - Jul 2012

  Covering the Kent region, my multi-faceted role involved sales and customer service skills, and my allocated territory grew year-on-year due to continually high performance. Managing monthly call rates, ensuring that performance targets and standards are met and exceeded. Continually liaising with existing clients to ensure SLAs are met and opportunities for growth maximised. Managing key accounts, including the NHS, HMP, Retail, Contracting Cleaning, food industry and the education sector. Working with distributors like, 3663, Brakes, Bunzl and Greenhams various other distributors. Show less



Java Junction

• Catering Manager

  • Jul 2004 - May 2007

  Acting as manager of this newly opened coffee shop, my duties encompassed: Ensuring the highest levels of customer service delivery, setting the standard for my staff. Interviewing and hiring of staff, providing induction training. Formulating weekly rotas, ensuring adequate staff coverage at all times. Compiling daily and monthly figures, passing these to Head Office via e-mail. Stock-control and ordering. Acting as manager of this newly opened coffee shop, my duties encompassed: Ensuring the highest levels of customer service delivery, setting the standard for my staff. Interviewing and hiring of staff, providing induction training. Formulating weekly rotas, ensuring adequate staff coverage at all times. Compiling daily and monthly figures, passing these to Head Office via e-mail. Stock-control and ordering.



The Daily Grind

• Front of House Barista / Supervisor

  • Mar 2004 - Jul 2004

  Originally employed as a Barista, I was promoted to team supervisor as a direct result of my demonstrated customer service skills. My duties at this point entailed: Performing store open and closure procedures. Serving customers, representing the coffee shop through attentive service. Food preparation. Stock control and ordering. Financial responsibilities, including cashing-up and banking. Originally employed as a Barista, I was promoted to team supervisor as a direct result of my demonstrated customer service skills. My duties at this point entailed: Performing store open and closure procedures. Serving customers, representing the coffee shop through attentive service. Food preparation. Stock control and ordering. Financial responsibilities, including cashing-up and banking.



Holiday Inn

• Food and Beverage Assistant Manager

  • Oct 2003 - Dec 2003

  Overseeing the running of Café Express, the Bar and Traders Restaurant. Formulating staff rotas and providing training, keeping standards as high as possible. Stock control and ordering, including liquor. Acting as Duty Manager as required. Overseeing the running of Café Express, the Bar and Traders Restaurant. Formulating staff rotas and providing training, keeping standards as high as possible. Stock control and ordering, including liquor. Acting as Duty Manager as required.