Experience

St. Thomas Federal Credit Union

• Virgin Islands, U.S.
• Financial Services
• 1 - 100 Employee

• Service and Marketing Coordinator

  • Feb 2022 - Present

  -Responsible for planning, directing, coordinating and marketing the sale of products and services to employment groups, associations and other organization within the target market -Social media management -Create marketing material/ graphic design -Plan member drives -Create ad campaigns -Design quarterly newsletters -Responsible for planning, directing, coordinating and marketing the sale of products and services to employment groups, associations and other organization within the target market -Social media management -Create marketing material/ graphic design -Plan member drives -Create ad campaigns -Design quarterly newsletters



Island Marine Outfitters

• St Thomas, US Virgin Islands

• Data Entry Clerk

  • Apr 2021 - Sep 2021

  • Enter end of day drawer cash deposits daily using Prosperity • Organize and file paperwork as needed • Input vendor checks into prosperity • Input data daily into Excel reports • Bank reconciliations • Enter end of day drawer cash deposits daily using Prosperity • Organize and file paperwork as needed • Input vendor checks into prosperity • Input data daily into Excel reports • Bank reconciliations



American Express

• United States
• Financial Services
• 700 & Above Employee

• Platinum Customer Care/ Disputes & Fraud Expert

  • Dec 2018 - Oct 2020

  • Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment • Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for card members • Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales • Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed • Use tools and resources to identify custom solutions and anticipate customer needs, to maintain a first point of contact resolution Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Housekeeping Supervisor

  • Feb 2018 - Nov 2018

  • Allocate work duties to Team Members • Perform routine inspections of all check out rooms and spot checks of all occupied rooms • Report and follow up on any maintenance defects or other issues • Inspect, routinely, service areas, store rooms and corridors • Schedule and supervise deep cleaning and any other projects • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required • Manage, efficiently, stock control and the maintenance of equipment • Provide excellent Guest service, including VIP and other special requirements • Ensure the adherence to hotel brand standards at all times Show less



Wyndham Elysian Beach Resort

• St Thomas, US Virgin Islands

• Housekeeping Supervisor

  • Oct 2016 - Nov 2017

  • Maintain unit Quality Assurance cleanliness standards • Conduct daily unit inspections • Create reconciliation reports • Complete daily housekeeping distribution sheets • Monthly inventory using ISM • Creating PO’s for new inventory • Lead team through tasks daily • Maintain unit Quality Assurance cleanliness standards • Conduct daily unit inspections • Create reconciliation reports • Complete daily housekeeping distribution sheets • Monthly inventory using ISM • Creating PO’s for new inventory • Lead team through tasks daily



Margaritaville Vacation Club by Wyndham

• St Thomas, US Virgin Islands

• Universal Ambassador

  • Aug 2015 - Oct 2016

  • Guest Services Agent • Concierge • PBX operator • Luggage attendant • Server • Lobby Controller • Guest Services Agent • Concierge • PBX operator • Luggage attendant • Server • Lobby Controller



Wyndham Vacation Ownership

• United States
• Hospitality
• 700 & Above Employee

• Wyntern/ Intern

  • Jun 2015 - Aug 2015

  • Guest services • Housekeeping • Compliance • Unit maintenance • Shadowing Resort Operations Management • Shadowing Sales and Marketing • Guest services • Housekeeping • Compliance • Unit maintenance • Shadowing Resort Operations Management • Shadowing Sales and Marketing



Fresh Produce

• Entertainment Providers
• 1 - 100 Employee

• Sales Representative

  • Nov 2014 - Jun 2015

  • Assist costumers in purchasing from multiple clothing brands and accessories • Design window displays • Organize store merchandise • Opening and closing store using POS system • Manager on Duty experience • Assist costumers in purchasing from multiple clothing brands and accessories • Design window displays • Organize store merchandise • Opening and closing store using POS system • Manager on Duty experience



Department of Tourism

• South Africa
• Government Administration
• 400 - 500 Employee

• Greeter

  • Feb 2014 - Nov 2014

  • PBX Operator in Main Office • Filing/faxing • Assist Event and Marketing Supervisors • Prepare information packages • Greet visitors at Airport and Cruise Ship Ports • Bartender at Airport • Accommodate visitors with any questions, ranging from activities, information, tours and attractions • PBX Operator in Main Office • Filing/faxing • Assist Event and Marketing Supervisors • Prepare information packages • Greet visitors at Airport and Cruise Ship Ports • Bartender at Airport • Accommodate visitors with any questions, ranging from activities, information, tours and attractions