Experience

SBM Management Services, LP

• United States
• Facilities Services
• 700 & Above Employee

• Accounts Receivable Analyst

  • Mar 2022 - Present



Ageility

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Cash Posting Specialist

  • Sep 2020 - Dec 2021

  -Retrieved and posted daily payment and remittance details from lock boxes and various insurance portals for over 100 outpatient therapy clinics -Collaborated with billing specialists to inform them of overpayments and incorrect claim denials based on the contracted agreements to help resolve account discrepancies -Retrieved and posted daily payment and remittance details from lock boxes and various insurance portals for over 100 outpatient therapy clinics -Collaborated with billing specialists to inform them of overpayments and incorrect claim denials based on the contracted agreements to help resolve account discrepancies



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Sep 2019 - May 2020

  -Worked in the global leading payment processor to provide customer service to thousands of businesses -Handled customers inquiries about their accounts include the status of payments, payouts, verifications, and more. -Became a Quality Lead Assistant that collaborated with other agents to perfect the emails that were sent out to users, including going over tone, empathy, and grammar -Maintained company standards with productivity and customer satisfaction surveys -Worked in the global leading payment processor to provide customer service to thousands of businesses -Handled customers inquiries about their accounts include the status of payments, payouts, verifications, and more. -Became a Quality Lead Assistant that collaborated with other agents to perfect the emails that were sent out to users, including going over tone, empathy, and grammar -Maintained company standards with productivity and customer satisfaction surveys



Olive Garden

• United States
• Restaurants
• 700 & Above Employee

• Server/Togo Specialist/ Host

  • Mar 2015 - Oct 2019

  Server -Provide guests with an enjoyable dining experience -Knowledge of the menu and the newest promotions -Customer Service skill -Time management Togo Specialist -Customer Service -Take accurate orders in person and over the phone -Package orders to be on time and accurate -Handle cash Host -Greet guests as they enter -Provide accurate wait time -Seat guests efficiently Server -Provide guests with an enjoyable dining experience -Knowledge of the menu and the newest promotions -Customer Service skill -Time management Togo Specialist -Customer Service -Take accurate orders in person and over the phone -Package orders to be on time and accurate -Handle cash Host -Greet guests as they enter -Provide accurate wait time -Seat guests efficiently



LaSalette Health and Rehabilitation Center

• Stockton, California Area

• Receptionist

  • Oct 2017 - Jun 2019

  Performed basic administrative assistant tasks which include but were not limited to: -Managing the receptionist area in a neat and organized fashion, including greeting visitors and answering phones calls and directing calls to appropriate department -Help to keep communication between various departments -Creating and distributing daily patient roster to employees; keeping it up to date with all admissions, discharges, and room changes -Assisting the Admissions and Marketing director with follow-up of referrals -Assisting the Business Office manager with filing, depositing checks, etc. -Kept track of patients’ trust accounts and distributing money to residents as needed/requested Show less



ALPHA CHI OMEGA SORORITY

• United States
• 1 - 100 Employee

• VP Public Relations and Marketing

  • Jan 2016 - Aug 2016

  -Ran various social media platforms and helped to update the external website -Update the social calendar and communicated that with other members -Helped to run the internal website for members -Helped to market events to the campus community -Ran various social media platforms and helped to update the external website -Update the social calendar and communicated that with other members -Helped to run the internal website for members -Helped to market events to the campus community