Dominique Heflin

Jr. System Engineer at Atlas Technica
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Contact Information
us****@****om
(386) 825-5501
Location
Douglasville, Georgia, United States, GE

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Sep, 2023
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Apr, 2017
    - Nov, 2024

Experience

  • Atlas Technica
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Jr. System Engineer
      • Mar 2022 - Present

      Installing and configuring systems, ensuring infrastructure availability, collaborating with I.T staff, and finding ways to increase system efficiency. Managed domain expiration for client websites *Azure Active Directory: -Creation/Administration of user accounts -Manage user enrolled devices -Troubleshooting & creation of group policies -Administration of outside Enterprise Applications for end users *365 Admin: -Create User accounts -Sharepoint site creation/administration/file security -MS Teams creation/management -MS 2FA administration/Installation -Created Distribution lists, shared mailboxes *Microsoft Intune -Policy creation/device enrollment & management(mac/iOS/Windows/Android) -Troubleshooting & *Mimecast: -Administration -Created and adjusted authentication policies for various emails/domains -Managed mail filtering *OneDrive: -Sharepoint syncing -Troubleshooting user accounts *Sharepoint: -Administration -Pull audit logs as requested -Performed MS backups -Manual file migrations -Performed AFI backups *Connectwise: -Use of Connectwise Manage(ticketing system) -Connectwise Automate: -Installation, device management -Ran backend scripts for end user devices(updates, software installation, local admin password changes) -Remote support( Connectwise remote client) *Sophos Anti-virus: -Installation -Policy management/adjustment *Logitech Conference Rooms: -Installation & upkeep of Logitech conference equipment -Created user documents & instructions for end users -Adminstration of software via logitech portal/Teams admin -Integration of MS teams/Zoom with logitech software *Unifi Portal: -Manage and adjust settings for WAPs via cloudKey devices -View heatmaps, view end user device WAP location -Monitored WAPs for firmware updates/resets/etc *Experience in other apps: -1Pass -KnowBe4 admin -Adobe Admin portal -Apple Addigy Show less

  • United Digestive
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Information Technology Analyst
      • Jul 2021 - Mar 2022

      · Image, install and prep devices for end user deployment · Provide phone and remote assistance for end user issues · Create and manage user accounts in AD, MS Exchange · Create and manage badge access via Ax Trax door software · Performing after hours Citrix server updates and reboots · Management of Cisco phone software (Jabber/Softphone IP) · Semi-annual on-site support for remote offices and clinics · Manage MFA solutions (Google Authenticator/OneLogin Protect) for end users · Troubleshooting user issues with Windows 10, Citrix Receiver, Microsoft O365 Show less

  • Infinity Technology Consulting, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Level 2 IT Technician
      • May 2017 - Jul 2021

      · Install software and perform routine maintenance and basic network administration tasks · Repair Organization Laptops (Dell, HP, Lenovo, and Chromebooks) · Use ticketing systems to document system performance, bugs, debugging, and program requirements · Provide immediate technical support to clients through onsite and remote · Communicates directly with vendors for escalated incidents · Responsible to keep IT Glue updated with repository information · Works within Active Directory with password reset, account changes, and distribution list changes · Provide base level IT support to non-technical personnel within the organization · Set up via Imaging PC/Apple Desktop, laptops, and Mobile device Show less

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