Experience

LLE Education Group

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Assistant Director

  • Dec 2015 - Present



Kroger

• United States
• Retail
• 700 & Above Employee

• HR Manager/ Admin

  • Sep 2014 - Dec 2015



Acac Fitness & Wellness

• Administrative Coordinator

  • Feb 2014 - Sep 2014



Heritage Wealth Advisors

• United States
• Financial Services
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2013 - Nov 2013

  Represent the firm by answering telephones; directing the call to the appropriate person and greeting clients with the highest level of professionalism, be the “Face to the Firm”. Serve as primary resource; knowledge base; for all questions related to contact management process and functionality. Make sure the conference room is setup appropriately when necessary. Maintain general office areas, keeping them clean and free of clutter. Perform a variety of routine clerical, reception and office support functions. Utilize independent judgment to plan, prioritize, organize workload and recommend changes in the office practices and procedures. Establish, develop, maintain and update filing system for the firm as well as retrieve information from files when needed. Update and maintain Junxure to ensure accurate information and mailing lists. Maintain supplies inventory by checking stock to determine inventory level; anticipate needed supplies; placing and expediting inventories; verifying receipt of supplies. Process various correspondences, invoices and checks. Sort and distribute mail. Process tax returns by scanning and organizing original documents, updating tax tracking system, assemble returns and send acknowledgements to clients.



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Fraud Account Supervisor

  • Sep 2012 - Mar 2013

  De-escalate fraud related issues. Update account information. Verify customer identity. Investigate account activity to identify fraud. Take inbound calls. Assist customers dealing with various account restrictions. De-escalate fraud related issues. Update account information. Verify customer identity. Investigate account activity to identify fraud. Take inbound calls. Assist customers dealing with various account restrictions.



Virginia Commonwealth University

• United States
• Higher Education
• 700 & Above Employee

• Customer Service Representative

  • Sep 2009 - Sep 2012

  Provided quality customer service and use problem solving skills to help a diverse group of customers. Served as front office receptionist for contacts within and outside the organization. Mastered filing and organizing a large amount of documents. Managed official files in accordance with regulatory procedures. Logged and safeguarded documents to guarantee proper security procedures are followed. Prioritized and worked independently. Established office methods and techniques to facilitate clerical procedures. Wrote procedural letters and instructions on clerical and administrative guidelines for use in the office. Composed documents such as letters, memorandums, reports and routine correspondence using Microsoft Word and Excel as outlined in regulations and procedures or specifically requested by supervisor. Proficient in Microsoft Office Suite 2010 and create spreadsheets on a daily basis. Provided assistance to office employees on the use of computer systems. Retrieved information from computer programs and/or databases in order to complete tasks and assignments. Used TicketTrack system to maintain and retrieve customer information. Used Banner to verify customer parking eligibility. Devised methods of capturing, retrieving, and manipulating required data to meet required suspense dates. Organized data into proper format for detailed analysis. Ensured written correspondences are easy to understand and within policy guidelines and established procedures. Reviewed them for proper format, grammar, and completeness. Managed the call center: answered telephones to ascertain the nature of requests and directing callers to the appropriate staff member or personally providing the information desired. Maintained records of receipt on correspondence to ensure a timely response. Scheduled needed maintenance and repaired for photocopiers and other office equipment.