Help Desk Specialist

• Jul 2023 - Present

Project Manager

• Mar 2022 - Aug 2023

• Defined Scope and goals of new Project • Develop Metrics used to define goals and project completion • Led Brainstorming Meetings for initiatives • Identified Risk levels in new project • Drafted the team charter to state team goals and responsibility’s • Schedule Deadlines for overall project and individual tasks. • Kept Employees on track with assigned responsibilities • Estimated costs of launching pilot rollout tablets at two restaurants and factored in the risks • Motivated and directed over 150 plus employees, vendors and stakeholders over the course of four months to complete the Sauce and spoons tabletop Menu Tablet • Listened to clients need and collaborated with the teams to factor the needs into the goal plan • Kept project clients informed, solicited feedback, and managed change expectations. Show less

Lead Help Desk Coordinator

• Sep 2022 - Jan 2023

Service Desk lead Coordinator

• Mar 2020 - Jul 2022

Support the company's internal employees Support the company's internal employees

Lead Technical Support Analyst

• Nov 2018 - Jul 2019

Responsible for Configuring, Testing, Ghosting and Imaging of Aruba Networking Routers occasionally lifting 40 lbs for shipping and receiving new equipment. Imagined and configured Wise terminals for Tri West health care alliance. Responsible for Configuring, Testing, Ghosting and Imaging of Aruba Networking Routers occasionally lifting 40 lbs for shipping and receiving new equipment. Imagined and configured Wise terminals for Tri West health care alliance.

Network Specialist Lead Coordinator

• Aug 2017 - Nov 2018

Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office- Teams and steady usage of Meraki system Troubleshooting all devices under the current client. •Lead 2 for the for the WiFi Department manage well over 10 technicians Assisted the Help Desk Manager in supervision and training employees at the Help Desk with a specific focus on leading the team of Desktop Support Referral employees, also contribute to tier 2 ticket resolution. Show less

Field Service Technician

• Sep 2016 - Aug 2017

Place technical staff to TSI Tech Support. Equipment including:, IBM Servers, PDT 3000 hand scanners and MX 925 Verifone units Tested equipment and performed Server Builds via imaging utilities. Tested, packed and shipped all hardware to Tech Support Staff Place technical staff to TSI Tech Support. Equipment including:, IBM Servers, PDT 3000 hand scanners and MX 925 Verifone units Tested equipment and performed Server Builds via imaging utilities. Tested, packed and shipped all hardware to Tech Support Staff

Customer Service Representative

• Jan 2016 - Sep 2016

Demonstrated ability to provide user support by means of remote access tools • Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software • Able to configure and use Microsoft Enterprise, Active Directory and IBM Lotus Notes • Documented success in responding all inquiries and tickets in a timely manner Demonstrated ability to provide user support by means of remote access tools • Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software • Able to configure and use Microsoft Enterprise, Active Directory and IBM Lotus Notes • Documented success in responding all inquiries and tickets in a timely manner