Experience

The Fresh Produce Centre, Paddock Wood, Kent

• Customer servise coordinatoor

  • Nov 2020 - Present

  In my present role, I manage end-to-end supply chain processes, while adhering to quality standards. I coordinated closely with external customers and internal operational, technical, and production managers to ensure a seamless customer experience. I build and nurture professional relationships with clients and partners to develop deep insights and achieve set goals. Moreover, I support account management of third-party customers. • Established and maintained Fresh Plus service provision division from customer onboarding to a 'business as usual'. • Achieved and exceeded customer requirements with operational capacity and cost application, while cultivating and fostering long-lasting business partnerships. • Addressed and resolved all customer queries in a timely manner to enhance satisfaction rate.

• SAP SME

  • Mar 2018 - Oct 2019

  In this role, I took part in the production project of SAP (ERP) system implementation into business by implementing effective strategies. I investigated and documented production and master data transactions accurately. Moreover, I resolved issues and user errors by supporting the business post implementation.• Completed and achieved 100+ work instructions and SOPs using training documents.• Trained and educated over 50 users by delivering expert-level assistance.• Designed and maintained production master data and ensured accurate production costings are accurately recorded at the time of shop order fulfilment.

• Production Planner

  • Feb 2017 - Feb 2018

  During this role, I led all key facets of production planning, including schedule planning, monitoring production performance, and ensuring the consistent achievement of targeted goals. I optimised operational efficiency and productivity, while adhering to high-quality standards and customer requirements. Furthermore, I provided the business with a view of volumes by customer, SKU, promotional activity and packaging requirements, and direct and semi-direct activities.• Achieved 100% order fulfilment and delivered key production KPI's by utilising best-level approaches.• Conducted in-depth analysis of 13-week production planner to effectively plan required machine capacity, staff resource, and non-production activity.



mack multiples

• production controler

  • Dec 2007 - Feb 2016

  During this tenure, I directed and coordinated all aspects of the production process and monitored operative performance. I devised effective production strategies, policies, and plans to optimise and enhance production results. During this tenure, I directed and coordinated all aspects of the production process and monitored operative performance. I devised effective production strategies, policies, and plans to optimise and enhance production results.



hugh lowe farms ltd

• harvest supervisor

  • Jun 2004 - Dec 2007

  manage a team of seasonal workers, asigning them tasks, and motivate them to meet targets. Quality assurence with a range of experience in the soft friut industry manage a team of seasonal workers, asigning them tasks, and motivate them to meet targets. Quality assurence with a range of experience in the soft friut industry