Experience

proAV Limited

• United Kingdom
• IT Services and IT Consulting
• 200 - 300 Employee

• AV Help Desk Coordinator at Allen & Overy LLP

  • Nov 2014 - Present

  I am currently working as part of proAV's on-site AV team at Allen & Overy LLP, a prestigious global law firm. After 8 months at my position I was promoted from Team Administrator to the Coordinator of a recently launched help desk. Some of my key responsibilities include, not being limited to: • Direct line management of the AV & Multimedia Help Desk; supervising the support staff including managing shifts and staff development. • Creating processes and procedures for the team to follow and constantly looking for improvements. • Being the first point of contact for the AV Multimedia team including monitoring and answering team emails and phone calls. • Handling all administrative duties, including managing calendars and organising the team's workload. • Carrying out annual performance reviews, setting up SMART objectives to be followed and updated throughout the year. • Assisting with the recruitment process of help desk operators by screening candidates' CVs, attending interviews and completing induction with new joiners. • Producing reports for the multimedia service in line with the contract manager’s requirements. • Liaising with internal and external clients’ in order to ensure that all their requirements are met during client meetings and events; striving to build strong client relationships. • Implementation of new methods and procedures for organizing the team’s workload and increasing productivity. • Monitoring the team's training requirements and scheduling training sessions as appropriate, related to our daily tasks and new technologies. Show less



Nomura

• Financial Services
• 700 & Above Employee

• AV Technician (Work Experience)

  • Jul 2014 - Nov 2014

  After finishing university I started work experience at the Multimedia department of Nomura – a City Based Investment Bank. My main responsibilities centred around the set up and monitoring of video conferencing system and room support for client meetings. I have also been exposed to the day to day activities of a busy department of a large organisation, such as handling telephone conversations and electronic communication with clients in a highly professional manner. During my work experience I have gained invaluable knowledge of working as a part of a global company and its culture. My key responsibilities: •VC Bridge Operator – using the Codian MCU 4510 and VQ Conference Manager 6.0 softwares to connect multipoint calls globally. •Crestron Fusion - monitoring the progress of conferences, identifying a potential problem. •Audio Visual meeting room support (laptop/data projector set up). •Staged in-house events. •Liaising with internal and external clients. Show less