Experience

ICONIC LONDON

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Retail Sales Executive

  • Jul 2022 - Present



The INKEY List

• Cosmetics
• 100 - 200 Employee

• Digital Skincare Advisor Team Leader

  • Jun 2021 - Jul 2022

  Team management, customer service, problem escalationCross-functional cooperation including DTC and Tech teams, Website Merchandisers, Marketing, Social Media, Brand Team, Sales and independent logistics companiesProject Team for new launches including myINKEY, Selfless by HyramWorking on platforms such as Shopify and its apps, Kustomer, Salesforce, TrelloPreparation of digital content in the form of e-mail newsletters, video, Instagram lives, online and live events, collaboration with InfluencersSupporting the Head of the Department with monthly reports, KPI's, analysis and forecasting

• Digital Skincare Advisor & Customer Service

  • Apr 2021 - Jun 2021



Too Faced Cosmetics

• United States
• Personal Care Product Manufacturing
• 400 - 500 Employee

• Supervisor

  • Nov 2019 - Apr 2021

  Reaching sales goals for the store and achieving high KPI'sPeople management responsibilities (training, development, overseeing salespeople)Monitoring shelve stocks and product displays, and the general appearance of the storeDealing with stock orders and deliveriesDriving increased customer retention by continuously analysing store metrics and consumer feedback to implement appropriate action

• Makeup Artist

  • Sep 2019 - Nov 2019



MAKE UP FOR EVER

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• BM, Retail Artist

  • Aug 2018 - Jun 2019

  Organising internal training and giving support to my team members Building loyal customer bases by delivering excellent service and ensuring availability of in-demand products. People management responsibilities Preparing budgets, financial and expense reports, managing targets Leading the team and self to drive exceptional customer service and customer satisfaction to consistently meet and exceed monthly sales goals. Organising internal training and giving support to my team members Building loyal customer bases by delivering excellent service and ensuring availability of in-demand products. People management responsibilities Preparing budgets, financial and expense reports, managing targets Leading the team and self to drive exceptional customer service and customer satisfaction to consistently meet and exceed monthly sales goals.