Sales Development Representative

• Jul 2023 - Present

Customer Service Associate

• Mar 2023 - Present

Drive Kohl's credit and merchandise sales by advocating the benefits of Kohl's credit card and loyalty program. 5.7% credit conversion rate with up to 13 daily loyalty sign-up contributes to credit conversion and customer loyalty goals. Enhancing customer experience with speedy return and creative problem-solving ability. Successfully matched 95% of solutions in various unique situations. Drive Kohl's credit and merchandise sales by advocating the benefits of Kohl's credit card and loyalty program. 5.7% credit conversion rate with up to 13 daily loyalty sign-up contributes to credit conversion and customer loyalty goals. Enhancing customer experience with speedy return and creative problem-solving ability. Successfully matched 95% of solutions in various unique situations.

Shop Assistant

• Nov 2021 - Jun 2022

Increased customer loyalty and retention through actions such as creating personalized customer portfolios resulted in an increase in repeat customers. Improved customer satisfaction and perception by maintaining the shop's appearance. Received frequent praise from customers for the cleanliness and professionalism of the shop. Increased customer loyalty and retention through actions such as creating personalized customer portfolios resulted in an increase in repeat customers. Improved customer satisfaction and perception by maintaining the shop's appearance. Received frequent praise from customers for the cleanliness and professionalism of the shop.

Computer Aided Design Technician

• Nov 2019 - Dec 2019

Assisted with commercial architect projects using 3D modeling software to create concept art and visuals. Helped professional team accelerate the project process. Collaborated with fellow interns and project manager to complete various tasks on schedule. Complete lengthy project tasks in a relatively short period while retaining quality, as evidenced by praises from the firm's professionals, regional manager, supervisor, and the project client. Assisted with commercial architect projects using 3D modeling software to create concept art and visuals. Helped professional team accelerate the project process. Collaborated with fellow interns and project manager to complete various tasks on schedule. Complete lengthy project tasks in a relatively short period while retaining quality, as evidenced by praises from the firm's professionals, regional manager, supervisor, and the project client.