Experience

Terrakom d.o.o.

• Croatia
• Telecommunications
• 1 - 100 Employee

• Deputy Head of Department

  • Jan 2020 - Present

  - Coordination of technicians in the field, and providing support to technicians in the field- Communication with wholesale partners for the purpose of providing support, implementation of new technologies or elimination of infrastructural problems- Creating and conducting trainings for agents in customer support- Creating and conducting trainings for sales agents, educating and explaining how to deliver services on certain technologies (HFC, xDSL, optics)- Keeping records of telecommunications equipment and entry/exit from the warehouse- Creating and modifying custom firmware for modems (ZTE 267n, Iskratel V45 and V80)- Checking and testing modems and their new firmware versions on HFC, xDSL and FTTH infrastructure- Participation in the creation of user manuals for Iskratel V45 and V80 modems- Testing of the custom IPTV platform for Terrakom (One.tv). STB testing. Testing new features. Bug reporting and writing technical documentation- Procurement, assembly, repair and maintenance of computers and IT equipment- Installation of Windows and Linux operating systems and programs on computers- Using basic Windows AD domain features- Work on the development of a custom CRM system for Terrakom, participation in defining the necessary features for business. Testing new features. Reporting bugs and writing technical documentation- Administration of databases (HeidiSQL) Show less

• Telecommunications Technician

  • Jul 2017 - Dec 2019

  Connecting end users to the cable infrastructure and eliminating problems on the cable infrastructureConnecting end users on the ADSL/VDSL infrastructure and elimination of problems on the copper infrastructureConnecting end users on the optical infrastructure and elimination of difficulties on the optical infrastructure



Terrakom d.o.o.

• Croatia
• Telecommunications
• 1 - 100 Employee

• Call Center Specialist

  • Oct 2015 - Oct 2016

  Customer support agent for residential and business customers

• Call Center Telemarketer

  • Oct 2014 - Oct 2015

  Telephone sales of cable television, telephone and internet services to residential customers