Business Systems Manager

• Jun 2017 - Present

IT Business Partner

• Nov 2013 - Dec 2016

CH&Co Group Ltd is a catering and events company with operations in both the private and public sector and with an annual turnover of approximately 200m. CH&Co Group operate in various businesses throughout the UK and which include numerous prestigious clients such as the Royal Palaces, ZSL London Zoo, private members clubs and institutions. I was employed as part of a Board initiated program to upgrade the network infrastructure, improve the departments processes and procedures and improve the perception of the I.T. Department throughout the business. My role required me to liaise between the business, its clients and suppliers and project manage the technical requirements for all client site mobilisations as well as all medium to long term IT projects across the 400 existing sites. This meant collaborating with both internal and external stakeholders at all levels to ensure that all of the agreed aims, timescales were achieved within budget. During this time I was also responsible for ensuring PCI DSS Compliance across the Group. Being the public face of the I.T. Department I was also tasked with resolving any complaints which arose via the Service Desk. In addition to my ongoing role I was later entrusted with managing the Service Desk team on a day to day basis during and after a company merger. This meant ensuring adequate cover at all times, monitoring staff workloads, SLA & KPI monitoring, providing training where required, heading up weekly team meetings, staff 1-2-1's and producing weekly/monthly reports. Show less

IT Contractor

• Aug 2013 - Nov 2013

A short term contract to help assess and upgrade the 2000 client machines across the Trust in preparation for the switch over from a paper based patient records system to a digital one. A short term contract to help assess and upgrade the 2000 client machines across the Trust in preparation for the switch over from a paper based patient records system to a digital one.

IT Manager

• Jul 2012 - Jun 2013

A B2B marketing agency servicing the technology sector. Second2, rebranded as Twogether after leaving the Adventis Group employed me on a 12 month contract to manage their core network and PC/MAC environment, help plan their transition to new premises and then help with the transition to a 3rd party IT support company. A B2B marketing agency servicing the technology sector. Second2, rebranded as Twogether after leaving the Adventis Group employed me on a 12 month contract to manage their core network and PC/MAC environment, help plan their transition to new premises and then help with the transition to a 3rd party IT support company.

IT Manager for Adventis Group

• May 2008 - Jul 2012

Adventis Group Plc provided communication services to the property, healthcare, technology, and financial services industries. I was initially employed to upgrade and unify the Beaconsfield site’s IT infrastructure. As the Group continued to grow I was occupied with ever-increasing amounts of work. At which point I formed and centralised an IT Department, removing the need for the multitude of external IT support companies and instead providing in-house support to all the disparate subsidiaries and domains across the various sites. I worked closely with the stakeholders of each subsidiary to upgrade and consolidate the IT Infrastructure while implementing Group policies and procedures. My responsibilities include: * Managing the Helpdesk and its 2 members of staff. * Keeping senior management of each subsidiary informed of all operations. * Supporting all client computers, both Mac and PC (XP, Vista, Win7 & OSX). * Ultimate responsibility for the IT issues across 3 separate Microsoft Windows domains and 4 physical sites. * Management of the telecoms and physical security systems. * Daily operation and maintenance of all physical and virtual servers: Windows 2003/2008 R2 (AD, DNS, DHCP, VPN), Exchange 2003/2010, BES. * Daily operation and maintenance of all network equipment including VLAN’d Linksys switches, Firewalls (SonicWALL, Watchguard). * Daily operation and maintenance of all software: Anti-virus (Trend, Sophos), Email Archiving Solutions, Backup Exec. * Yearly budgetary planning for hardware/software and third party services. * Guidance of procurement processes and developing relationships with existing suppliers. * Implementing and updating policies and procedures (inc. DR and BCP Plans) Show less

IT Contractor

• Apr 2006 - Apr 2008

Providing 2nd line server and end user support across multiple hospitals in the Trust. Providing 2nd line server and end user support across multiple hospitals in the Trust.

2nd Line Support Engineer

• Jun 1999 - Oct 2004

Comau Estil Ltd is a global company, partnering with automobile manufacturers in the end-to-end design and build of automotive machinery and working to ITIL guidelines. 2nd Line Support & Server Administrator (October 2002 – October 2004) In addition to my responsibilities as a 2nd-line support engineer, I was promoted to Server Administrator and gained sole responsibility for building and maintaining the 50 servers which support the organisation nationwide. Duties * Sole responsibility for 50 servers throughout the European WAN * Ongoing technical support to all local and remote users and new project sites 2nd Line Support Engineer (July 2001 – October 2002) This role was my first promotion within the business and added greater responsibilities in the form of database administration and server build and maintenance. Additionally, I gained responsibility for set-up and support of remote sites (customer and employer) and installed and configured wireless networks, video-conferencing suites and e-mail services. Duties * Build and Installation of Windows Servers with RAID * Ongoing software support * Successful installation of servers at external client sites including the physical network and the remote link to our Luton HQ o Jaguar, Birmingham o Remote Office, Luton o Ford, Southampton o Ford/Jaguar, Halewood o Volvo, Sweden o Fiat, Italy o Ford, Spain * Ongoing technical support to all users and new project sites * Support to remote working customers using VPN * Video editing Helpdesk Engineer (May 99 – July 2001) My first position with Comau Estil was a first-line software and hardware support role. During this time I installed cable and phone networks on company and customer sites. Responsibilities also included the building and repair of PCs and laptops. All aspects of providing support for a head-office software environment were also covered in this role. Show less