Master Business Coach | Author | Podcast Host

• May 2014 - Present

Since 2014, we've been the guiding light, illuminating the path to clarity and focus for countless Founders and CEOs. Since 2014, we've been the guiding light, illuminating the path to clarity and focus for countless Founders and CEOs.

Business Coach

• Sep 2023 - Present

Our mission is to create the most advanced genomic analysis and the largest database of bacterial whole genome sequences in the world. ​ We aim to empower users with the information to make hospitals safer, prevent and contain infections along the food chain, identify and control community infections, and ultimately turn the tide on antimicrobial resistance. Our mission is to create the most advanced genomic analysis and the largest database of bacterial whole genome sequences in the world. ​ We aim to empower users with the information to make hospitals safer, prevent and contain infections along the food chain, identify and control community infections, and ultimately turn the tide on antimicrobial resistance.

Business Coach

• May 2023 - Present

When your inspiration meets our capability, we’re unstoppable We’re the cloud people who help you push boundaries, who feel like part of your team, that transform your IT for good. With a full suite of managed cloud solutions delivered by local experts, we make it easy to solve your cloud, business continuity, security and workspace challenges. When your inspiration meets our capability, we’re unstoppable We’re the cloud people who help you push boundaries, who feel like part of your team, that transform your IT for good. With a full suite of managed cloud solutions delivered by local experts, we make it easy to solve your cloud, business continuity, security and workspace challenges.

Business Coach

• Mar 2023 - Present

iTech is a global digital marketing services company with a focus on digital media, online communities and comparison products. We create and develop flagship brands and optimise platforms to engage, inform and entertain global audiences across the most competitive comparison markets in the world: iGaming, Sports Betting and Personal Finance. We've brought to life over 150 products across 50+ countries and over 20+ languages, and the opportunities at iTech are unrivalled: you'll work with and learn from industry experts, deliver your best work and make a real impact. Show less

Business Coach

• Mar 2023 - Present

Higher Cleaning Standards Improved user experience Faster remediation of incidents Real-time information on the status of your facilities Higher Cleaning Standards Improved user experience Faster remediation of incidents Real-time information on the status of your facilities

Business Coach

• Oct 2022 - Present

AT NASSTAR, WE SPECIALISE IN TRANSFORMATIVE TECHNOLOGY. We deliver an integrated suite of managed services, from cloud optimisation and application modernisation to networking and self-serve tools to support the modern business. AT NASSTAR, WE SPECIALISE IN TRANSFORMATIVE TECHNOLOGY. We deliver an integrated suite of managed services, from cloud optimisation and application modernisation to networking and self-serve tools to support the modern business.

Business Coach

• Sep 2022 - Present

Brilliant virtual assistants in the UK and USA Say 'hello' to achieving more, and wave goodbye to energy-zapping tasks and stress Brilliant virtual assistants in the UK and USA Say 'hello' to achieving more, and wave goodbye to energy-zapping tasks and stress

Business Coach

• May 2022 - Present

We are Danecca Specialist Battery Engineering Engineer • Manufacture • Test • Intelligence We are Danecca Specialist Battery Engineering Engineer • Manufacture • Test • Intelligence

Business Coach

• Apr 2022 - Present

The future of the temporary workforce market is here #1 payroll and pay&bill software for employment businesses and recruitment agencies The future of the temporary workforce market is here #1 payroll and pay&bill software for employment businesses and recruitment agencies

Business Coach

• Nov 2021 - Present

We design and build future-ready digital products to accelerate transformation and create digital capability. We design and build future-ready digital products to accelerate transformation and create digital capability.

Business Coach

• Oct 2021 - Present

We run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the wider healthcare economy. We run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the wider healthcare economy.

Business Coach

• Jul 2016 - Present

Wirehive was acquired by Pax8 in 2020. A great outcome for the team. Wirehive work in partnership with the world’s leading cloud providers – Amazon, Google and Microsoft – to help businesses solve the technology challenges that come from operating in a digital age. Wirehive was acquired by Pax8 in 2020. A great outcome for the team. Wirehive work in partnership with the world’s leading cloud providers – Amazon, Google and Microsoft – to help businesses solve the technology challenges that come from operating in a digital age.

Business Coach

• Nov 2020 - Present

Our model is a “kaizen” based total quality management approach. We provide high performing virtual staff who are recruited, trained, and managed for performance from the start and for the long term. Our model is a “kaizen” based total quality management approach. We provide high performing virtual staff who are recruited, trained, and managed for performance from the start and for the long term.

Business Coach

• May 2020 - Present

FX Digital is the UK's leading Connected TV-first, OTT app technology company. We build apps for Smart TVs, STBs and gaming consoles. FX Digital is the UK's leading Connected TV-first, OTT app technology company. We build apps for Smart TVs, STBs and gaming consoles.

Business Coach

• Sep 2014 - Present

Cloud specialists delivering hybrid cloud solutions for business customers. Cloud specialists delivering hybrid cloud solutions for business customers.

Technology Business Growth Coach - certified

• May 2014 - Present

JOB - Scale Up Coach for High Growth Technology Businesses. PROBLEM - How to keep Scaling Up through the messy middle. SOLUTION - Implementation of the Rockefeller Habits and Four Decisions framework for mid-market technology companies. JOB - Scale Up Coach for High Growth Technology Businesses. PROBLEM - How to keep Scaling Up through the messy middle. SOLUTION - Implementation of the Rockefeller Habits and Four Decisions framework for mid-market technology companies.

Business Coach

• Feb 2020 - May 2023

ENGAGE, EMPOWER, & XCD Human-focused, digitally minded solutions for HR automation and efficiency ENGAGE, EMPOWER, & XCD Human-focused, digitally minded solutions for HR automation and efficiency

Business Coach

• Nov 2021 - Apr 2023

This is the beginning of the journey towards your dreams This is the beginning of the journey towards your dreams

Business Coach

• Feb 2022 - Mar 2023

The modern workplace is hybrid. SCC brings together technology and expertise enabling end-users to seamlessly collaborate and work together, wherever work needs to happen. SCC’s managed IT services, industry leading technology partnerships and specialised knowledge spanning over 45 years working with the UK’s largest public sector and commercial sector organisations can help you realise the hybrid workplace for your business. The modern workplace is hybrid. SCC brings together technology and expertise enabling end-users to seamlessly collaborate and work together, wherever work needs to happen. SCC’s managed IT services, industry leading technology partnerships and specialised knowledge spanning over 45 years working with the UK’s largest public sector and commercial sector organisations can help you realise the hybrid workplace for your business.

Business Coach

• Nov 2020 - Mar 2023

100% Service Provider Technology Specialists Enable provides IP Layer architect design and solution building 100% Service Provider Technology Specialists Enable provides IP Layer architect design and solution building

Business Coach

• Jul 2020 - Nov 2022

Insight Legal is a Cloud Based Legal Accounts, Practice Management and Case Management software solution. Our legal software saves firms time and increases their efficiency. Insight Legal is a Cloud Based Legal Accounts, Practice Management and Case Management software solution. Our legal software saves firms time and increases their efficiency.

Business Coach

• Jan 2021 - Sep 2022

Acquisition of Quality Compliance Systems by Allocate Software. Great outcome for Matt, Nikki and the team. Acquisition of Quality Compliance Systems by Allocate Software. Great outcome for Matt, Nikki and the team.

Business Coach

• May 2021 - Jul 2022

ECSC improves organisations information security with bespoke services such as managed services, incident response, testing, PCI DSS, ISO and consultancy. ECSC improves organisations information security with bespoke services such as managed services, incident response, testing, PCI DSS, ISO and consultancy.

Business Coach

• Jan 2021 - Jul 2022

Fenixys’ team has unmatched experience delivering complex capital markets IT transformation programs to the world’s leading financial institutions. Fenixys’ team has unmatched experience delivering complex capital markets IT transformation programs to the world’s leading financial institutions.

Business Coach

• Jun 2017 - Mar 2022

Now the Cognizant Microsoft Business Group. New Signature acquired in 2020 by Cognizant. MBG delivers an amazing customer experience to mid-sized, enterprise and public sector customers and helps them solve business challenges with Microsoft solutions. Now the Cognizant Microsoft Business Group. New Signature acquired in 2020 by Cognizant. MBG delivers an amazing customer experience to mid-sized, enterprise and public sector customers and helps them solve business challenges with Microsoft solutions.

Business Coach

• Jan 2020 - Feb 2022

Business Coach

• May 2019 - Feb 2022

Enabling distraction-less development for over 700+ global teams Enabling distraction-less development for over 700+ global teams

Business Coach

• Nov 2019 - Nov 2021

Six Degrees provides integrated managed data services linking people, places and clouds. We offer many services that can help your business to excel. Six Degrees provides integrated managed data services linking people, places and clouds. We offer many services that can help your business to excel.

Business Coach

• Jun 2020 - Jun 2021

Ontruck is your solution for sending palletised goods. Program your routes and access the widest network of hauliers. Ontruck is your solution for sending palletised goods. Program your routes and access the widest network of hauliers.

Business Coach

• Oct 2019 - Dec 2020

CentralNic - Building a better digital economy, supporting more than half of the top twenty new gTLDs. CentralNic - Building a better digital economy, supporting more than half of the top twenty new gTLDs.

Business Coach

• Nov 2019 - Nov 2020

T-Tech provides technology, consulting, support, & strategy for forward-thinking, small & medium-sized Accountancy practices. T-Tech provides technology, consulting, support, & strategy for forward-thinking, small & medium-sized Accountancy practices.

Business Coach

• Jun 2019 - Jul 2020

Mudano acquired by Accenture in February 2020. Our name defines us. Muda is Japanese for waste. Mudano = no waste. Every year, Financial Services organisations waste billions on IT change projects. Money lost to delivery methods that have scarcely changed in 25 years. It’s time to transform an IT project change industry that’s stuck in its ways. Combine the right data with the right technology; deploy machine learning algorithms and human intellect to confidently predict the most efficient route to delivery. The one that really delivers business value. Achieve more by wasting less. Show less

Business Coach

• Feb 2019 - Dec 2019

Trust X Alliance is Ingram Micro’s leading global SMB Partner Community, operating in North America and Europe. With over 370 Solution Providers worldwide, it has been running since 1999. Solution Providers & Vendor Partners share the best practice in technology and business, and actively partner in a non-compete environment. The focus of the community and it's programming is to support active growth, #growingtogether. Trust X Alliance is Ingram Micro’s leading global SMB Partner Community, operating in North America and Europe. With over 370 Solution Providers worldwide, it has been running since 1999. Solution Providers & Vendor Partners share the best practice in technology and business, and actively partner in a non-compete environment. The focus of the community and it's programming is to support active growth, #growingtogether.

Business Coach

• Sep 2018 - Dec 2019

To allow every business to connect with their customers by creating a better shopping experience from the moment they land on their site. To do that, our experts have developed cutting-edge tools so businesses can gain, retain and grow more customers. To allow every business to connect with their customers by creating a better shopping experience from the moment they land on their site. To do that, our experts have developed cutting-edge tools so businesses can gain, retain and grow more customers.

Business Coach

• Jun 2017 - Jun 2019

A leading Internet marketing company and are experts in SEO. A leading Internet marketing company and are experts in SEO.

Business Coach

• Jun 2017 - May 2019

Non Executive Director

• Oct 2014 - Sep 2016

Novosco is a leading provider of Cloud technologies, Managed Services and Consulting Services. We specialise in helping organisations maximise value from their technology investments. Novosco is a leading provider of Cloud technologies, Managed Services and Consulting Services. We specialise in helping organisations maximise value from their technology investments.

Non Executive Director

• Jun 2014 - Jul 2016

Peer to peer events series for ecommerce directors Peer to peer events series for ecommerce directors

Group Managing Director

• Jun 2015 - Jun 2016

I was responsible for Business Development, Strategy, Business Planning, Management, Marketing Strategy and Change Management I was responsible for Business Development, Strategy, Business Planning, Management, Marketing Strategy and Change Management

Non Executive Director Board Member

• Jan 2014 - Mar 2016

Making the South of England a better place to live, work and do business Making the South of England a better place to live, work and do business

Business Coach

• Dec 2014 - Jun 2015

Metronode has engineered Australia’s most adaptive data centre designs with 10 facilities operating across Australia. Metronode has engineered Australia’s most adaptive data centre designs with 10 facilities operating across Australia.

Business Coach

• Jun 2014 - Jun 2015

Lead Forensics is intelligent B2B insight software which challenges traditional lead generation techniques, enabling you to uncover new and lost sales opportunities from your website. Lead Forensics is intelligent B2B insight software which challenges traditional lead generation techniques, enabling you to uncover new and lost sales opportunities from your website.

MD EMEA | Chief Customer Officer | CMO

• Jan 2009 - May 2014

JOB - UK founder to MD EMEA (Jan 2009 - May 2014), the Global Chief Customer Officer (Jun 2012 - Dec 2013) and Global Chief Marketing and Strategy Officer (Dec 2013 - May 2014) PROBLEM - Create and Scale Up a new hosting company in the UK market dominated by Rackspace. SOLUTION - Started the company in Southampton in early 2009. Revenue up from zero to £30m annualised run rate by mid-2014. Employee numbers grew from zero to 120. Opened Britain's greenest DC in Portsmouth in late 2011. Greenest facility of its kind and saves enough energy to power every household in Portsmouth for a day. In 2013 garnered worldwide acclaim for the conversion of 2 derelict buildings in Southampton into some of the most innovative office space in Europe. Created a compelling employer brand in the region pulling talented staff to the South from London. Recognition from Great Place to Work for 3 years as one of the best places in the UK to work. Acquired NetBenefit in 2012 for £25m adding £8m in revenue and £2.4m EBITDA Show less

Managing Director

• Feb 2007 - Dec 2008

JOB - Managing Director PROBLEM - £65,000 per month loss, awful customer service and no new business sales. SOLUTION - Out came the Rockefeller Habits again with a dose of Good to Great. • Increased prices 50% and won new accounts. Profitability – From loss to 7% and services gross margin – From 50% to 67%. • Netsuite deployment – replaced all internal systems for data unity, portal, single invoice, surveys, instant feedback loops • • Financial Times Top 50 Places to Work (companies of any size) • Net Promoter Score (NPS) from -2 to +55 Show less

Managing Director Hosting

• Aug 2006 - Feb 2007

JOB - Managing Director at Pipex running the hosting business - 123reg, Webfusion, Donhost and HostEurope. PROBLEM - Inability to hire needed skills to allow growth. SOLUTION - Relocated the business 120 miles and hired 99 new employees in 4 weeks. JOB - Managing Director at Pipex running the hosting business - 123reg, Webfusion, Donhost and HostEurope. PROBLEM - Inability to hire needed skills to allow growth. SOLUTION - Relocated the business 120 miles and hired 99 new employees in 4 weeks.

Managing Director EMEA

• Sep 2001 - Jun 2006

JOB - UK Founder then EMEA Managing Director PROBLEM - Rapid EBITDA positive growth, 4 years of annual growth in excess of 100%. Revenue went from zero to £26m. SOLUTION - Deployed the Rockefeller Habits and built the company from 4 to 150 staff. • Took average lifetime customer value from £900 to £200,000. • Won the Management Today service excellence awards in 2003, 2004 and 2005. 2005 won the overall award. • Created an outstanding working environment, gaining FT and Sunday Times Best Place to Work awards, top small IT company in the UK and top 100 workplaces in Europe. • Gallup ranked Rackspace employees in the top quartile for employee engagement. • Created a multi-ethnic (24 nationalities speaking 17 mother tongues) workforce cemented by common vision and values • Delivered an off the charts customer experience, measured by Net Promoter Score (NPS), in the high 80s. Show less

Managing Director

• Nov 1999 - Aug 2001

JOB - UK Managing Director PROBLEM - Acquired by US parent in search of monthly recurring review. SOLUTION - Transitioned from a 45 person CRM consulting business into one of the first UK managed hosting firms. JOB - UK Managing Director PROBLEM - Acquired by US parent in search of monthly recurring review. SOLUTION - Transitioned from a 45 person CRM consulting business into one of the first UK managed hosting firms.

Sales Director

• Oct 1996 - Nov 1999

JOB - Sales Director managing a team of 22. Management role leading significant change company-wide. PROBLEM - The underperforming sales team was not hitting targets. The company was losing market share to competitors. Readiness was required ahead of a new software launch. Profitability was awful. SOLUTION - Rebuilt sales team and achieved revenue growth targets. Trained some, hired some, fired some and grew some until I was proud of the team. • £5.5million gross margin achieved 2nd half 1999 – post-acquisition. • Conceived and took to market a generic primary care communications gateway – managed development, testing, marketing and sales. •I played a pivotal role in the organisational restructure, downsizing and subsequent sale. Show less

Hustler of gold and diamonds

• 1994 - Oct 1996

Drug pusher in the northern wasteland of Sheffield

• 1992 - 1994

Rookie Sales Role

• 1990 - 1991

Purveyor of fine knickers and chickens

• 1988 - 1990

Graduate management trainee. Graduate management trainee.

Waiter, barman and general dogsbody

• 1983 - 1988

Paid my way through university. Paid my way through university.