Experience

ConnectureDRX

• United States
• Information Technology & Services
• 100 - 200 Employee

• Customer Success Coordinator

  • Feb 2023 - Present

• Implementation Coordinator

  • Aug 2022 - Present

  Core Responsibilities:● Provide quality assurance on client specific custom-built enrollment forms.● Perform testing on data flows, data mapping and check rates against PDF files.● Complete quality assurance testing of client specific site configurations and data.● Assist with fulfillment tasks such as responding to client team's enrollment or data questions, print out, file and mail enrollment forms, etc.● Documenting and communicating client concerns to the appropriate individual● Create and maintain documentation of current and future processes Key Accomplishments: ● develop testing cases and testing scripts.Key Accomplishments: ● Maintained positive client interactions and continued growth of client relationships.● Consistently met or exceeded ticket deadlines.● Took on key rules in improving implementation processes. Show less



Keysight Technologies

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Jul 2021 - Aug 2022

  ● Self-taught operation of quoting and order booking software’s ● Assisted internal stakeholders in making informed purchase decisions on end-of-life products ● Maintained recurring communications with factory to ensure prompt deliveries for our customers ● Assisted customer requests via email and phone to provide updates and resolve any issues ● Managed inbound customer communications via phone and transferred when applicable ● Generate quotes for field and/or customers via phone or email when engaged ● Validation of customer purchase orders, including FAR / DFAR clauses ● Utilize internal tools to configure, price and quote complex customer solutions ● Works as part of a team to manage demanding work loads and complex processes Key Accomplishments: ● Consistently met or exceeded estimated turnaround times ● Maintained continued growth of internal stakeholder’s relationships ● Played crucial role in testing for the implementation of major system updates ● Continuously exceeded goals in customer service phone support ● Received recognition for superb customer service Show less



Auto RND

• Parker, Colorado, United States

• Office Administrator

  • Jun 2013 - Jul 2021

  ● End-to-end management of all inbound and outbound customer interactions ● Assisted customers in making informed choices about repair decisions ● Maintaining schedule for automobiles to be repaired ● Generation of all quotes and invoices for customers ● Processing payments in Point-of-Sale system ● Documenting and communicating customer concerns to the appropriate individual ● Management of external suppliers Key Accomplishments: ● Onboarded new supplier resulting in a 10% reduction in material cost ● Consistently met or exceeded estimated turnaround times ● Maintained positive customer interactions and continued growth of customer relationships Show less



OfficeMax

• Retail
• 700 & Above Employee

• Logistics Specialist

  • Jun 2014 - Jan 2016

  ● Maintaining positive customer interactions ● Identification and solutioning of customer requirements ● Processing transactions for customers ● Inventory management ● Conserve cleanliness of store ● Sustain stock on shelves Key Accomplishments: ● Maintained 100% customer satisfaction scores ● Self-initiated cross-training in multiple departments ● Assisted in transition to new Point-of-Sale system ● Maintaining positive customer interactions ● Identification and solutioning of customer requirements ● Processing transactions for customers ● Inventory management ● Conserve cleanliness of store ● Sustain stock on shelves Key Accomplishments: ● Maintained 100% customer satisfaction scores ● Self-initiated cross-training in multiple departments ● Assisted in transition to new Point-of-Sale system