Dominick Decker
Assistant General Manager at CityFlatsHotel- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Certified Tourism Ambassador (CTA)
Certified Tourism Ambassador™ (CTA) ProgramAug, 2018- Sep, 2024
Experience
-
CityFlatsHotel
-
United States
-
Hospitality
-
1 - 100 Employee
-
Assistant General Manager
-
Aug 2021 - Present
• Manage front-of-house, housekeeping, and maintenance staff and provide guidance and direction for each team’s day to day operations for 28-32 employees.• Provide training to new employees and be their first point of managerial contact should any issues or questions arise with operations or guest experience. Offer guidance and coaching with customer interactions and mediate conflict resolution if ever necessary.• Responsible for the fulfillment of orders and purchasing through hotel eCommerce site, maintain proper inventory, and manage vendor relationships to efficiently close customer orders.
-
-
Front Desk Supervisor
-
May 2019 - Aug 2021
• Supervised concierge operations and oversee 5-8 front desk agents by providing direction for the daily functions of the hotel.• Executed front-of-house communications, including staff scheduling, booking and group block maintenance, analysis and reporting of guest experience, and reconciliation of third-party accounts.• Fostered strong relationships with all hotel departments; cross-training to provide support in other departments including events and catering, night audit, and housekeeping.
-
-
Front Desk Agent
-
Aug 2017 - May 2019
• Managed concierge operations, including guest arrival and departure, tending to all incoming calls, and auditing daily room charges.• Recommend top dining and entertainment options for guests in the Grand Rapids and surrounding areas, curating recommendations based on their specific interests.• Catered to each guest’s unique needs and inquiries, executing solutions both swiftly and professionally.
-
-
-
The Salvation Army
-
United States
-
Non-profit Organizations
-
700 & Above Employee
-
Store Manager, Keyholder
-
Jul 2015 - Aug 2017
• Oversaw 8-10 employees by providing direction in their coordinating functions of the business including cashiers, floor management, and inventory maintenance.• Supervised and trained employees on customer interactions, merchandise stocking, and donation intake• Recorded daily inventory of donations and transactions to submit nightly deposit of profits and expenses• Handled guest complaints to maintain a positive shopping experience for all customers
-
-
Store Cashier
-
Oct 2013 - Jul 2015
• Handled an average of 150 transactions on a daily basis while executing any additional requests from the customer.• Successfully controlled the population influx during sales, ranging from 275-350 transactions in an 8-hour shift.• Maintained store appearance and organization during intermittent sales.• Assisted customers with questions regarding products, store operations, promotions, or sales.
-
-
Store Cashier
-
Oct 2013 - Jul 2015
• Handled an average of 150 transactions on a daily basis while executing any additional requests from the customer.• Successfully controlled the population influx during sales, ranging from 275-350 transactions in an 8-hour shift.• Maintained store appearance and organization during intermittent sales.• Assisted customers with questions regarding products, store operations, promotions, or sales.
-
-
Community
