Experience

ThreeTwoFour

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Privilege (PAM) & Identity Access Management (IAM) Manager

  • Jan 2021 - Present

  • Manage the full delivery of a key identity access management projects within a wider PAM & IAM delivery programme for a UK client in the financial services sector. • Successfully agree and deploy a new model to shape key functions and meet tight audit-driven timelines; work closely with key senior stakeholders, external developers and external auditors to deliver to the IT Risk and Governance function. • Provide technical expertise to implement best-practice PAM & JML controls to remediate existing deficiencies. Show less



NICFOST LIMITED

• United Kingdom
• Business Supplies & Equipment

• Managing Director

  • Apr 2017 - Dec 2020

  • Founded consultancy for agile project delivery in the financial services industry. • Custom tailored project management according to client needs to deliver BAU ready projects. • Sustained revenue growth through customer focus, keeping within negotiated budgets and delivery according to brief and within time frame. • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. • Founded consultancy for agile project delivery in the financial services industry. • Custom tailored project management according to client needs to deliver BAU ready projects. • Sustained revenue growth through customer focus, keeping within negotiated budgets and delivery according to brief and within time frame. • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.



Royal Bank of Scotland Business

• United Kingdom
• Banking
• 700 & Above Employee

• Project Manager

  • 2015 - 2017

  • Responsible for the Communications & Surveillance project implementing regulatory orders from the FCA, CFTC and FED. • Successful delivery of Electronic Chat Policy that applies to 2,000 RBS Front Office staff globally to govern chat behavior to minimize risk exposure. • Managed a 10-person strong project team based in Stamford, Connecticut and London, UK and traveled between both locations for 8 months. • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. Show less



Backr

• Australia
• IT Services and IT Consulting

• Operations Developer

  • 2014 - 2015

  • Architect and developer for the design and build of a highly customized Salesforce CRM on a multiple user Enterprise license, developed custom objects, workflows and triggers. • Successfully transitioned 10 employees onto the CRM which formed the new IT backbone of the company. • Designed and implemented key metrics to measure asset inventory accuracy. • Coordinated internal audits and led remediation efforts for identified deficiencies. • Architect and developer for the design and build of a highly customized Salesforce CRM on a multiple user Enterprise license, developed custom objects, workflows and triggers. • Successfully transitioned 10 employees onto the CRM which formed the new IT backbone of the company. • Designed and implemented key metrics to measure asset inventory accuracy. • Coordinated internal audits and led remediation efforts for identified deficiencies.



HQX

• United Kingdom
• E-learning

• Program Manager

  • 2012 - 2014

  • Responsible for developing the operational model and procedures for a new retail investment start-up. • Custom built Salesforce CRM with a database of 10,000 contacts in multiple segmentations and developed the architecture to synchronize cloud-based systems, built company website on WordPress, created marketing campaigns and social media content. • Intelligent data approach: gathered, analyzed and reported on key metrics to shape the sales and digital marketing strategy. • Delivered training for staff development, change management and materials, process and technical controls. Show less

• E-Commerce Manager

  • 2009 - 2012

  • Managed the global online retail platform www.markets.rbs.com for structured products including the delivery of web development projects and targeted email campaigns for EMEA, focus on Germany and France. • Provided strategic business analysis and implemented industry best practice to improve the user journey across RBS websites and managed a connected database with 25,000 products and 80,000 contacts. • Developed and executed e-commerce proposition, including working with third party designers and developers to add to the user journey. • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience. Show less



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Project Manager EMEA

  • 2006 - 2009

  • Developed new database based on Salesforce CRM to increase data entry automation. Responsible for aftercare and BAU, main projects included a dedicated data feed from ABN AMRO to Bloomberg and the London Stock Exchange. • Consulted and helped design and stress-tested a milestone integration project to transfer 25,000 products from ABN AMRO to RBS. • Developed and initiated projects, including managing costs, schedule and performance. • Provided accurate, detailed quantity take-offs from project drawings and technical specifications. Show less



Bloomberg LP

• United States
• Financial Services
• 700 & Above Employee

• Equity Derivatives Specialist

  • 2006 - 2006

  • Derivatives specialist in the Global Data Department, responsible for the European securities database with 250,000 live products and 20,000 Bloomberg professional users. • Worked closely with business managers to ensure all activity is correctly reflected. • Directed involvement in systems mechanics, maintenance and process review of various proprietary applications. • Derivatives specialist in the Global Data Department, responsible for the European securities database with 250,000 live products and 20,000 Bloomberg professional users. • Worked closely with business managers to ensure all activity is correctly reflected. • Directed involvement in systems mechanics, maintenance and process review of various proprietary applications.



California State University, Long Beach

• United States
• Higher Education
• 700 & Above Employee

• Data Analyst

  • 2003 - 2004

  • Researched project coordinator, assessing strategic implications of business intelligence data gathered at the port of Long Beach. • Corrected any data entry error to prevent later issues such as duplication or data degradation. • Performed system analysis, documentation, testing, implementation and user support for platform transitions. Identified and documented detailed business rules and use cases based on requirements analysis. • Researched project coordinator, assessing strategic implications of business intelligence data gathered at the port of Long Beach. • Corrected any data entry error to prevent later issues such as duplication or data degradation. • Performed system analysis, documentation, testing, implementation and user support for platform transitions. Identified and documented detailed business rules and use cases based on requirements analysis.