Dominic Williams
Regional Manager at Caffè Nero- Claim this Profile
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Bio
John-Paul Stevenson
I worked very closely with Dominic Williams at Post Office Ltd for 3 years during which time I always found him to be highly professional, commercially orientated and very supportive. Dominic's skill as a senior account manager at the Post Office was exceptional, he was able to successfully work with and manage multiple key partner accounts worth millions over a huge geographical area. He achieved this by improving relationships with all tiers of management through the development of effective communications channels, the creation of personalised training sessions and by demonstrating there is always a way for everyone to win. You won't find anyone more driven, reliable and ethical than Dominic; I would recommend him and his array of skills to anyone without hesitation, a true asset to any company.
Julian Hodgkinson (He/Him)
I first met Dominic as a colleague on the same team. It was obvious from the start the he had a wealth of management skills and ideas. Being second was not an option in any scenario which raised the game of all of the other team members. Target driven and results orientated, he shaped the business in his area and soon was promoted to a more senior position. This role stretched his negotiation skills working with multiple partners who had different agendas - he managed to share is vision with these companies and align their plans with ours. It is rare to come across a more rounded individual who gets the job done. He is hard working and is not frightened by implimenting changes within a progessive organisation. I would not hesitate to recommend him for any senior role that he applied for.
John-Paul Stevenson
I worked very closely with Dominic Williams at Post Office Ltd for 3 years during which time I always found him to be highly professional, commercially orientated and very supportive. Dominic's skill as a senior account manager at the Post Office was exceptional, he was able to successfully work with and manage multiple key partner accounts worth millions over a huge geographical area. He achieved this by improving relationships with all tiers of management through the development of effective communications channels, the creation of personalised training sessions and by demonstrating there is always a way for everyone to win. You won't find anyone more driven, reliable and ethical than Dominic; I would recommend him and his array of skills to anyone without hesitation, a true asset to any company.
Julian Hodgkinson (He/Him)
I first met Dominic as a colleague on the same team. It was obvious from the start the he had a wealth of management skills and ideas. Being second was not an option in any scenario which raised the game of all of the other team members. Target driven and results orientated, he shaped the business in his area and soon was promoted to a more senior position. This role stretched his negotiation skills working with multiple partners who had different agendas - he managed to share is vision with these companies and align their plans with ours. It is rare to come across a more rounded individual who gets the job done. He is hard working and is not frightened by implimenting changes within a progessive organisation. I would not hesitate to recommend him for any senior role that he applied for.
John-Paul Stevenson
I worked very closely with Dominic Williams at Post Office Ltd for 3 years during which time I always found him to be highly professional, commercially orientated and very supportive. Dominic's skill as a senior account manager at the Post Office was exceptional, he was able to successfully work with and manage multiple key partner accounts worth millions over a huge geographical area. He achieved this by improving relationships with all tiers of management through the development of effective communications channels, the creation of personalised training sessions and by demonstrating there is always a way for everyone to win. You won't find anyone more driven, reliable and ethical than Dominic; I would recommend him and his array of skills to anyone without hesitation, a true asset to any company.
Julian Hodgkinson (He/Him)
I first met Dominic as a colleague on the same team. It was obvious from the start the he had a wealth of management skills and ideas. Being second was not an option in any scenario which raised the game of all of the other team members. Target driven and results orientated, he shaped the business in his area and soon was promoted to a more senior position. This role stretched his negotiation skills working with multiple partners who had different agendas - he managed to share is vision with these companies and align their plans with ours. It is rare to come across a more rounded individual who gets the job done. He is hard working and is not frightened by implimenting changes within a progessive organisation. I would not hesitate to recommend him for any senior role that he applied for.
John-Paul Stevenson
I worked very closely with Dominic Williams at Post Office Ltd for 3 years during which time I always found him to be highly professional, commercially orientated and very supportive. Dominic's skill as a senior account manager at the Post Office was exceptional, he was able to successfully work with and manage multiple key partner accounts worth millions over a huge geographical area. He achieved this by improving relationships with all tiers of management through the development of effective communications channels, the creation of personalised training sessions and by demonstrating there is always a way for everyone to win. You won't find anyone more driven, reliable and ethical than Dominic; I would recommend him and his array of skills to anyone without hesitation, a true asset to any company.
Julian Hodgkinson (He/Him)
I first met Dominic as a colleague on the same team. It was obvious from the start the he had a wealth of management skills and ideas. Being second was not an option in any scenario which raised the game of all of the other team members. Target driven and results orientated, he shaped the business in his area and soon was promoted to a more senior position. This role stretched his negotiation skills working with multiple partners who had different agendas - he managed to share is vision with these companies and align their plans with ours. It is rare to come across a more rounded individual who gets the job done. He is hard working and is not frightened by implimenting changes within a progessive organisation. I would not hesitate to recommend him for any senior role that he applied for.
Experience
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Caffè Nero
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United Kingdom
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Hospitality
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700 & Above Employee
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Regional Manager
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Apr 2013 - Present
Leading, coaching & inspiring a team of 9 Caffe Nero Area Managers & over 100 stores in Northern England. Passionate people developer, having promoted 5 Store Managers to Area Manager level and 50 Assistant Store Managers to their first Store Management roles. I also take a lead role from an Ops perspective on ATS, Assistant Manager Development and BI programmes within Caffe Nero. As of October 2020 I run the biggest Region in the Company, with 10 direct reports and… Show more Leading, coaching & inspiring a team of 9 Caffe Nero Area Managers & over 100 stores in Northern England. Passionate people developer, having promoted 5 Store Managers to Area Manager level and 50 Assistant Store Managers to their first Store Management roles. I also take a lead role from an Ops perspective on ATS, Assistant Manager Development and BI programmes within Caffe Nero. As of October 2020 I run the biggest Region in the Company, with 10 direct reports and responsibility for over 100 stores. Show less Leading, coaching & inspiring a team of 9 Caffe Nero Area Managers & over 100 stores in Northern England. Passionate people developer, having promoted 5 Store Managers to Area Manager level and 50 Assistant Store Managers to their first Store Management roles. I also take a lead role from an Ops perspective on ATS, Assistant Manager Development and BI programmes within Caffe Nero. As of October 2020 I run the biggest Region in the Company, with 10 direct reports and… Show more Leading, coaching & inspiring a team of 9 Caffe Nero Area Managers & over 100 stores in Northern England. Passionate people developer, having promoted 5 Store Managers to Area Manager level and 50 Assistant Store Managers to their first Store Management roles. I also take a lead role from an Ops perspective on ATS, Assistant Manager Development and BI programmes within Caffe Nero. As of October 2020 I run the biggest Region in the Company, with 10 direct reports and responsibility for over 100 stores. Show less
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Salford Red Devils Rugby League Club
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United Kingdom
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Spectator Sports
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1 - 100 Employee
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Assistant Coach & Performance Analyst
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Mar 2022 - Present
Reserve Grade Assistant Coach with lead responsibility for video analysis and stats-led performance evaluation. Reserve Grade Assistant Coach with lead responsibility for video analysis and stats-led performance evaluation.
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Brasil Rugby League
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Brazil
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Spectator Sports
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1 - 100 Employee
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Assistant Coach
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Oct 2023 - Present
Assistant Coach to the Brazilian Men’s Rugby League Team Assistant Coach to the Brazilian Men’s Rugby League Team
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Salford Red Devils Foundation
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United Kingdom
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Wellness and Fitness Services
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1 - 100 Employee
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Head Coach
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Sep 2021 - Nov 2023
Under 16s Head Coach, Salford Red Devils Rising Stars Development Squad, talent pathway to the Super League level 1st team squad. Planning, writing and delivering blocks of coaching sessions and competitive fixtures for our talented young rugby league players.
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Assistant Coach
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Apr 2021 - Aug 2021
Assistant Coach, Salford Red Devils Rising Stars Development Squad
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Folly Lane Rugby League Club
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Manchester, United Kingdom
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Head Coach
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Aug 2012 - Oct 2022
Head Coach role for 10 years from u7s to u16s, developing players and Assistant Coaches in a safe, progressive and fun environment. Head Coach role for 10 years from u7s to u16s, developing players and Assistant Coaches in a safe, progressive and fun environment.
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Greene King
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United Kingdom
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Food and Beverage Services
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700 & Above Employee
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Area Manager
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Jan 2011 - Apr 2013
Business Development Manager – North West Responsible for driving profitability, sales, shrinkage control, retail standards and outstanding customer service in 17 retail public house and food outlets in the North West for this leading UK hospitality group, focusing on driving behavioural change and leading and inspiring a team of Retail Managers to consistently deliver and over-perform whilst developing a top performing, stable team. * Top performer on profit in North Div in Year… Show more Business Development Manager – North West Responsible for driving profitability, sales, shrinkage control, retail standards and outstanding customer service in 17 retail public house and food outlets in the North West for this leading UK hospitality group, focusing on driving behavioural change and leading and inspiring a team of Retail Managers to consistently deliver and over-perform whilst developing a top performing, stable team. * Top performer on profit in North Div in Year 1, +4.5%/£136k to budget & +10%/£250k YOY * Top performer on profit in North Div in Year 2, +1.6%/£76k to budget & +11.2%/£290k YOY * Top performer on Mystery Guest in Year 1 in North Div with average of 92% customer satisfaction. * 8 of my team internally promoted from Assistant or Designate Manager to Retail Manager in 2 years. Show less Business Development Manager – North West Responsible for driving profitability, sales, shrinkage control, retail standards and outstanding customer service in 17 retail public house and food outlets in the North West for this leading UK hospitality group, focusing on driving behavioural change and leading and inspiring a team of Retail Managers to consistently deliver and over-perform whilst developing a top performing, stable team. * Top performer on profit in North Div in Year… Show more Business Development Manager – North West Responsible for driving profitability, sales, shrinkage control, retail standards and outstanding customer service in 17 retail public house and food outlets in the North West for this leading UK hospitality group, focusing on driving behavioural change and leading and inspiring a team of Retail Managers to consistently deliver and over-perform whilst developing a top performing, stable team. * Top performer on profit in North Div in Year 1, +4.5%/£136k to budget & +10%/£250k YOY * Top performer on profit in North Div in Year 2, +1.6%/£76k to budget & +11.2%/£290k YOY * Top performer on Mystery Guest in Year 1 in North Div with average of 92% customer satisfaction. * 8 of my team internally promoted from Assistant or Designate Manager to Retail Manager in 2 years. Show less
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Post Office Ltd
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United Kingdom
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Retail
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700 & Above Employee
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Senior Account Manager
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Apr 2006 - Jan 2011
• This was a National role owning the B2B relationship between POL & retail partners including Tesco, ASDA, Co-op and SPAR worth over £6m pa. Focus was on delivering sales & service KPIs by driving strong, mutually successful commercial partnerships between POL and the multiple partners. Key deliverables were delivering existing & new product sales across a range of customer profiles groups via retail & direct channels. • 2009-10 results: Compliance, service, retail standards and income… Show more • This was a National role owning the B2B relationship between POL & retail partners including Tesco, ASDA, Co-op and SPAR worth over £6m pa. Focus was on delivering sales & service KPIs by driving strong, mutually successful commercial partnerships between POL and the multiple partners. Key deliverables were delivering existing & new product sales across a range of customer profiles groups via retail & direct channels. • 2009-10 results: Compliance, service, retail standards and income measures best ever within this sector
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Business Development Mgr - Manchester
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Sep 2006 - Apr 2007
• Responsible for 17 branches’ sales, customer service, and audit performance. This involved engaging franchisees and their staff in confident selling of FS products such as car insurance, credit cards and travel services, ensuring compliance to FSA audit requirements and customer service excellence. This was a challenging and vital role as it defined the transformation of the Post Office business from a traditional, task orientated role into a commercially vibrant organisation guaranteeing its… Show more • Responsible for 17 branches’ sales, customer service, and audit performance. This involved engaging franchisees and their staff in confident selling of FS products such as car insurance, credit cards and travel services, ensuring compliance to FSA audit requirements and customer service excellence. This was a challenging and vital role as it defined the transformation of the Post Office business from a traditional, task orientated role into a commercially vibrant organisation guaranteeing its own future • Area finished 2006-07 ranked 4th from 14 in Northern England and 21st from 82 nationwide.
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Business Development Mgr - Liverpool
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Apr 2005 - Sep 2006
• Responsible for 25 sites. In 6 months, improved overall area ranking from 78th of 79 Areas in the country when I took it over to 39th and customer service index from 39% to 69%
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B&Q
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United Kingdom
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Retail
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700 & Above Employee
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Store Manager - Stockport
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Feb 2004 - Mar 2005
• Store Manager in £35 million turnover business, 4 directly reporting Team Leaders and c.200 staff, overall shrinkage, service, stock management, sales, absence and audit performance • During my time at the store, all 3 primary KPI’s (turnover, shrinkage & audit) exceeded and for the first time and the store came 3rd out of 300 in the annual Store Standards competition.
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Store Manager - Greenwich
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Oct 2002 - Feb 2004
• Store Manager in £20 million turnover business, 3 direct reports, c.140 staff. • Shrinkage budget achieved for the first time since store opened • Sales budget missed by only 2% (9% previous year!) • Absence and labour turnover best in London Region
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Team Leader - Yeading
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Jun 2001 - Oct 2002
• Responsible for sales of gardening dept (£3 million) and 20 staff
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Assistant Store Mgr - New Malden
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Jun 1998 - Jun 2001
• Assisting Store Manager in achieving overall sales, shrinkage and audit performance
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Graduate Management Trainee
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Sep 1996 - Jun 1998
Joined B&Q Graduate Management Training Scheme from University in Sept 1996 and worked in two Supercentre stores in London, learning all aspect of retail management
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London Skolars Rugby League
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United Kingdom
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Spectator Sports
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1 - 100 Employee
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Rugby League Player
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Aug 1999 - May 2002
Playing in rugby league’s National Conference League, the highest level of non-professional competition in England Playing in rugby league’s National Conference League, the highest level of non-professional competition in England
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Keighley Cougars RLFC
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Spectator Sports
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1 - 100 Employee
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Professional Rugby League Player
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Aug 1995 - Mar 1996
Professional Rugby League Player Professional Rugby League Player
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Education
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1993 - 1996
Lancaster University
BSc (Hons), Marketing -
1996 - 1997
The Manchester Metropolitan University
Post Graduate Certificate, Retail Management -
2022 - 2023
UKCC/1st4Sport
RFL Coaching Certificate Level Three, Rugby League, Distinction -
2016 - 2016
The Rugby Football League
England Talent Pathway Certificate, Player Development Coach -
2015 - 2015
UKCC/1st4Sport
RFL Coaching Certificate Level Two, Rugby League -
2013 - 2013
UKCC/1st4Sport
RFL Coaching Certificate Level One, Rugby League
Community
