Experience

SVI Trucks

• United States
• Public Safety
• 1 - 100 Employee

• Purchasing Manager

  • Dec 2018 - Present

  Responsible for ensuring all parts arrive timely for new truck builds. Foster and continue to improve relationships with over one hundred plus vendors Research alternative and new vendor partnerships for needs on upcoming vehicles, to ensure to hit lead times. Check in / validate price points are met on new truck purchases. Research and assist customers on parts requests for older vehicles. Maintain / implement / redesign inventory systems to ensure accurate inventory levels. Oversee crew of 4 individuals, as well as provide partnership to other leaders throughout the company to ensure team building on all levels. Show less


Front Range Raynor
• United States
• Construction
• 1 - 100 Employee
• Project Manager

  • Jun 2017 - Jun 2018


GameStop

• United States
• Retail
• 700 & Above Employee

• District Leader

  • Aug 2010 - Mar 2017

  16-17 stores in Colorado, Wyoming, and Nebraska --- Relocated to turn around one of the largest geographical districts in the entire country (no other DM in the company had stores in 3 states) after previous success in Indiana. This district encompassed Denver North as well as Wyoming and Scottsbluff, NE and was struggling in virtually every area prior to arrival. --- Ranked in the top 25% nationally (up to 290 districts) on the overall performance scorecard for 6 straight years. Improved from 160th to the top 100 in the first few months.--- Provided key contributions that drove the region (up to 11 districts) to a consistent 1st or 2nd in the country on the overall performance scorecard for 6 consecutive years.--- Awarded for finishing in the top 10% in the entire country for sales and profit performance in 2015 (top 3 in the region every year). Consistently exceeded sales and profit budgets.--- Selected for the Customer Experience Training Committee by the VP of store operations and the regional director – co-developed a new customer service training program.--- Appointed regional customer service captain every year – facilitated customer service training and drove the region from an average of 75% to a consistent 82%+ on surveys.--- Co-created a “Service Matters” program that rolled out to every store in the company, as well as new customer service benchmarks.--- Significantly improved all metrics including key title pickups (consistently ranked in the top 10% in the company) and loyalty program attachment (improved from 4-5% to a consistent 8-9%).--- Consistently ranked 1st in the region and top 20 in the entire country for inventory shrink results – reduced shrink to just 0.12% of sales.--- Opened 5 new stores in 3 states – surpassed the sales plan in every new store for the first 3 years.--- Rated as “consistently exceeds expectations” on virtually every performance evaluation Show less

• District Manager

  • Mar 2007 - Aug 2010

  12-19 stores in Indiana and OhioPromoted to take over and turn around a high-profile district that ranked as one of the worst in the country for customer satisfaction at the time. This district, one of the largest geographical districts in the company, included 5 stores that consistently ranked among the best for holiday sales and new release sales. However, it also had a long history of aggressive sales techniques, which diminished the overall customer experience. Implemented a new training program and successfully converted the district to a customer-first model.--- Ranked in the top 25 in the entire company (top 10% out of 300+ districts) every year on the overall performance scorecard. Finished in the top 10 in 2009.--- Consistently ranked in the top 20 in the entire company with double-digit comp growth. Surpassed the sales budget every year – achieved a minimum of 110% of plan.--- Drove customer satisfaction survey scores from last to a permanent spot in the top 3 in the region. Appointed customer experience captain – led the region every year in surveys per transaction.--- Ranked 1st in the region for inventory shrink results the last 2 years – met shrink budgets every year.--- Trained, developed, and promoted 1 high-potential area manager and 8 store managers internally. --- Opened 1 new store and set up 4 others that opened shortly after relocating to Colorado.--- Awarded the “District Manager Rookie of the Year” award in 2007 for outstanding overall results.--- Rated as “consistently exceeds expectations” on every annual performance evaluation. Show less

• Area Manager / Store Manager

  • Apr 2004 - Mar 2007

  Managed 3 different Illinois stores over 2 years, including Evanston, Arlington Heights, and a high-volume location in Crystal Lake, before being promoted to a multi-unit position in Chicago.--- Drove Evanston and Crystal Lake to 1st in the district (15 stores) for overall performance.--- Led the Crystal Lake store to a spot in the top 25 in the entire company for peak-season sales.--- Lifted Arlington Heights to the top 3 in the district and top 25 in the entire region (150+ stores).--- Served as the store manager trainer for the district – trained and mentored several new leaders.--- Represented the store manager group at the regional level during the merger with EB Games.--- Rated at the highest level on performance evaluations in 2004 and 2005. Show less



B. Dalton Bookseller

• United States
• Retail

• Store Manager

  • Apr 2001 - Apr 2004

  As a Store Manager, I ran one of the busiest locations in the region located at the Merchandise Mart in the downtown Chicago area. My role was not only as a typical bookstore, but also as a partner to drive sales with the Illinois Institute of Art, as well as the NEO-CON fair done yearly in the Mart. Ran a multi-million dollar bookstore, overseeing 3 managers and upwards of 10 additional associates Partnered with the Illinois Institute of Art in ordering, receiving and selling textbooks to their students on a quarterly basis. This partnership would add 300-500k in additional revenue yearly. Was the lone bookseller for the NEO-CON fair held annually at the Merchandise Mart. Show less