Experience

North Shore Mechanical Contractors, LLC

• United States
• Construction
• 1 - 100 Employee

• Project Manager

  • Jul 2021 - Present

  - Coordinate and oversee field activities by contractors during construction phase to ensure minimal impact to campus and alignment with project goals and objectives. - Along with Project Coordinator and Construction Projects Leader, manage and maintain official project records to include budgets, schedules, submittals, specifications, operations, and maintenance manuals and drawings. - Demonstrates a knowledge of projects & project management within the context of business results (business case, larger economic implications, business risk, etc). - Implements change management routines to assess change requests, make recommendations, secure client approvals, and issue change orders. Assesses change requests to determine impacts to scope, budget, schedule, quality and risk - Ensure project data integrity and documentation is accurate, timely and coordinated. Tracks progress of each project against goals, objectives, approved budgets, approved timelines. Reports status and variances. Creates action plans to meet objectives, budget and schedule - Manages all facets of project management (budget, schedule, procurement, quality & risk) for individual real estate projects including planning, design, construction, occupancy and closeout - Makes economic comparisons of development schemes, recommending options in alignment with broader building master plan strategies to provide future growth and flexibility while minimizing the possibility of future costly changes Show less



PrimeFlight Aviation Services

• United States
• Airlines and Aviation
• 700 & Above Employee

• Director, BOS Operations

  • Feb 2010 - Mar 2021

  - Spearheaded all aspects of regional operations; strategic planning, go-to-market, startups, change management, CRM, HR, training and development, predictive analytics, logistics, manpower planning, OSHA, FAA, TSA, CBP, and MPA regulations, enterprise transformation, IT, process improvement, service delivery, conflict resolution, $10 million dollars in annual fiscal planning, and security clearances; cross-functionally lead a team of 6 Operations Managers and 300+ employees in a 24/7/365 operational dynamic. - Ignited revenues by 35% by analyzing and monitoring labor costs to represent a 54% direct labor percentage; attained a 6% increase over the goal. - Drove CRM to a 97% quality and satisfaction rating over 8+ years. - Generated an 18% productivity increase as a function of cross-functional collaboration with department heads. - Increased total revenue 8% by optimizing workforce downtime and reengineering quality standards. - Cut payroll labor for inventory by 20% by reorganizing physical storage of supplies, increasing warehouse signage, and reducing access to inventory. - Owned the operational startups and go-to-market strategies for 5 site locations throughout the East Coast from New Hampshire to Florida. - Coached, trained, and mentored team members through leading and influencing, improving employee satisfaction by 25% yearly, and dramatically reducing turnover to 18%. - Liaised with the CEO to analyze 3 technology systems and consolidate them into 1 system; streamlined efficiency and productivity. - Developed the first company Employee Recognition Program, Employee Advisory Committee, and Health and Safety Plan. - Authored and conceptualized training manuals, SOPs, and aviation safety procedure requirements. Show less



Integrated Deicing Services

• Boston Logan International Airport

• Operations Manager

  • Aug 2008 - May 2011

  - Championed leadership for Deicing operations services; coached, trained, and mentored a team of 50+ in FAA safety regulations, aircraft deicing, equipment operation, and maintenance. - Conducted and advised crew members during daily/hourly team briefings. - Analyzed and facilitated weekly manpower planning integrating weekly weather forecasts. - Cross-functionally collaborated with Airline Supervisors and Winter Operations Coordinators for safe and optimal aircraft deicing operations. Show less



Integrated Property Solutions, LLC

• Boston, Ma

• Founder / Owner

  • Sep 2005 - Jan 2010

  - Orchestrated all operations, branding, account management, website development, strategic sales, scheduling, marketing, payroll, social media, strategic planning, fiscal administration, human resources, contracts, RFPs, logistics, budgets, and operational standards. - Orchestrated repair services for fitness equipment and consumer electronics. - Coached and mentored as needed; product knowledge, maintenance and repairs, and extended service plans. - Orchestrated all operations, branding, account management, website development, strategic sales, scheduling, marketing, payroll, social media, strategic planning, fiscal administration, human resources, contracts, RFPs, logistics, budgets, and operational standards. - Orchestrated repair services for fitness equipment and consumer electronics. - Coached and mentored as needed; product knowledge, maintenance and repairs, and extended service plans.



The Sports Authority

• Danvers, Ma

• General Manager

  • Feb 1998 - Sep 2005

  - Pioneered sales and profitability operational leadership; coached 60+ team members to drive sales budget, maximized profits, and captured market share. - Transformed store operations of a fast-paced $2+ million dollar retail store; piloted an operational turnaround which led to the unit consistently being ranked at or above company standards. - Generated up to 15% in sales increases by creating and implementing a special orders department. - Optimized staffing levels of 60+ team members within payroll budget as well as exceeding hiring goals through a rigorous selection process. - Revitalized customer satisfaction surveys by providing exceptional customer service. - Spearheaded all training and development for all team members and as well as administering all annual performance reviews. - Shaped and supported the creation of sales and marketing campaigns, implementing team training, conducting leadership and stakeholder KPI presentations, and conceptualizing and developing new strategic sales and business development structures. - Coached, trained, and mentored sales team members through leading and influencing, improving employee satisfaction, and dramatically reducing turnover. Show less