Experience

Bryant & Stratton College - Virginia Beach

• United States
• Higher Education
• 1 - 100 Employee

• Adjunct Instructor

  • ene. de 2019 - - actualidad

• Instructor - Logic & Reasoning

  • ene. de 2019 - abr. de 2019

• Instructor - Logic & Reasoning

  • ene. de 2019 - abr. de 2019



Bryant & Stratton College

• United States
• Higher Education
• 700 & Above Employee

• Admission Representative

  • may. de 2013 - ene. de 2020



Kaplan College

• Photography
• 1 - 100 Employee

• Admissions Representative

  • ene. de 2011 - sept. de 2012

  Recruit, counsel, and enroll individuals interested in furthering their education and career.Customer/student retention Recruit, counsel, and enroll individuals interested in furthering their education and career.Customer/student retention



Corinthian Colleges

• United States
• Education Administration Programs
• 700 & Above Employee

• Admissions Representative

  • 2008 - 2010



Salvin Dental Scpecialties

• United States
• Medical Device
• 1 - 100 Employee

• Customer Service Representative

  • ene. de 2008 - sept. de 2008

  •Receive inbound calls from dental offices requesting dental instruments•Process orders and/or troubleshoot issues as necessary•Assist sales staff in preparation for meetings and shows•Handle any other projects as assigned by management •Receive inbound calls from dental offices requesting dental instruments•Process orders and/or troubleshoot issues as necessary•Assist sales staff in preparation for meetings and shows•Handle any other projects as assigned by management



LifeNet

• United States
• Biotechnology Research
• 1 - 100 Employee

• Cardiovascular Account Coordinator

  • mar. de 2006 - ene. de 2008

  •Coordinated all requests for CV consignment and special pricing•Resolved all CV billing issues•Resolved and documented CV customer service complaints•Processed all CV requests for proposal•Generated all daily and request related reports ( backorder, inventory,graft usage)•Occasional travel for the purpose of in-servicing hospital staff on the proper procedure for preparing allograft tissue for use in the operating room•Maintained a current working knowledge of all LifeNet CV allografts and associated knowledge of LifeNet's CV alliance partnerships•Maintained a current working knowledge of tissue banking principles including procurement, processing, and application techniques

• Senior Account Coordinator

  • ago. de 2005 - mar. de 2006

  •Coordinated all requests for consignment, special fees, and par level adjustments in a timely manner.•Processed all Requests for Proposal (RFP) in a timely manner.•Generated all daily and request-related reports (backorder, inventory, graft usage).•Managed collections efforts, acting as primary contact for finance/accounting staff of all levels at customer accounts•Primary contact with LifeNet’s accounting department regarding client-billing inquiries; core member of collections committee•Resolved and documented customer complaints.

• Client Services Supervisor

  • abr. de 2004 - ago. de 2005

  •Supervised, trained, and coached all client services representatives to ensure outstanding customer service; responsible for annual evaluations•Managed day to day operations by providing support to CSRs and clients with problems or issues•Provided technical and service support to clients for escalated issues•Coordinated weekly on-call responsibilities and scheduling•Assisted and trained CSRs on alternative tissue when requested tissue is not available•Assisted client services manager with ‘high demand’ allograft allocation•Provided support to the manager and director as needed for special projects•Point of contact with distribution services for shipping problems or issues

• Client Support Representative

  • dic. de 2000 - abr. de 2004

  •Accurately billed all transferred tissue from intermediary partners, consignment accounts, Depuy accounts and PSR accounts.•Accurately placed orders for all intermediary partners.•Provided customer support to all intermediary partners •Primary contact for the accounting department regarding client billing inquiries.•Interacted with professional services representatives and managers regarding client development issues, special product requests, consignment, and tissue distribution.•Assisted with monitoring tissue inventory.•Resolved and properly documented customer complaints.