Senior Network Administrator

• Dec 2021 - Present

Director of Information Technology

• Jan 2016 - Nov 2021

.• Provides leadership for short- and long-range planning for all technology initiatives: vision, goals, infrastructure, training, evaluation, budgeting, and collaboration with others. • Provides extensive vendor management. Assists in negotiation and coordinating activities of, hardware, software, telecommunications, and support vendors. • Meets with users to determine quality of service and makes necessary adjustments to accommodate their needs. • Makes budgetary recommendations to upper management, and monitors expenditures against approved budget. • Maintains a broad knowledge of state-of-the-art technology, equipment and/or systems. Researches and evaluates new technologies Show less

Network Administrator

• Sep 2013 - Dec 2015

• Provide technical support for corporate and retail store users • Install and maintain all network equipment in store/corporate locations • Plan and manage network expansion projects • Create new users and provide them with the needed network access and software • Actively involved in the openings of new retail locations, setup and configuration • Configure network routers and VPN tunnels • Troubleshoot network performance issues • Office 365 and SharePoint Online Administrator • Manage vendor/client relationships • Implemented new POS system and trained users Show less

Technical Support Analyst

• Mar 2011 - Sep 2013

• Providing technical support for 88 retail stores in a call center environment • Troubleshoot customer problems and resolve complex issues • Work in close coordination and cooperation with all other departments • Perform installation and configuration of hardware components such as memory, video cards, Ethernet cards, and hard drives. • Install, configure, maintain, and upgrade business specific software applications as required • Strong knowledge of Microsoft Word, Excel, Outlook, and PowerPoint Show less