Experience

GO plc

• Malta
• Telecommunications
• 300 - 400 Employee

• Content Coordinator

  • Apr 2018 - Present



Dolmen Hotel Malta

• Malta
• Hospitality
• 1 - 100 Employee

• Assistant Night Manager

  • Jun 2017 - May 2018

  -Managing and monitoring all employees in the Front Office department making sure they adhere to the hotel policies and procedures and correcting where needed. -Overseeing all hotel operations during the night shift to ensure guest satisfaction and safety. -Acting as a manager on duty for the hotel in the absence of the Front Office Manager by; dealing with complaints, problem solving, disturbances and any other issues that may arise. -Maintaining a professional and high quality service oriented environment at all times. -Being a point of contact for guests. -Reporting any suspicious activities and/or hazardous conditions to the Security department and the Maintenance department. -Closing of outlets. -Handling of cash. -Ensuring the public areas are kept clean and tidy. Show less



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• M&E Sales Coordinator

  • Mar 2017 - Jun 2017

  -Coordinating details of events such as conferences, sales meetings and business meetings.-Visiting venues to plan layout of seating and decorations.-Coordinating and monitoring event timelines and ensure deadlines are met.-Preparing of banquet event orders.-Working with other departments within the company to bring in additional help on hitting sales targets.-Hiring of AV equipment/personnel for the event.

• Concierge

  • Nov 2012 - Feb 2017

  -Running the porter’s desk and drivers duties accordingly.-Having regular meetings with regards to new openings and activities around the Maltese islands for guest convenience.-Satisfying the needs of guests as politely and efficiently as possible.-Assisting the Head Concierge in dealing with complaints (Concierge related).-Being aware of all activities in the lobby and outside the main entrance of the hotel.