Experience

Mystic Cruises

• Portugal
• Travel Arrangements
• 200 - 300 Employee

• IT Manager

  • Dec 2020 - Present



Global Cruise Lines

• Greece

• IT Manager

  • Aug 2016 - Jul 2021

  Maintain vessel’s network infrastructure including switches, hubs and routers.Monitor Server Hard Disk health. Report and immediately replace faulty Hard Disks. Monitor storage capacity, report decreasing storage at 80% utilization. Maintain onboard billing system from the billing terminals (POS) to the main billing server. Ensure all interfaces are functional and each revenue station is passing information to the billing server. Configure, maintain POS workstations, issue and configure POS access cards. Cooperate with financial controller, ensure integrity and reliability of financial reporting system. Report misaligned data. Install, Maintain, repair PC workstations, ensure correct operation, install service packs, and update software. Make sure installed programs follow type of user specification. Report users with installed software outside specification. Monitor network activity through firewall. Ensure correct ports are open for specified services. Report network fair usage through firewall reporting according to Internet usage policy. Make sure Bandwidth is allocated to services according to Quality of Service plan (QoS prioritization). Ensure Backup routine is followed to all Servers, monitor backup device storage. Administer Public and Crew Internet Center. Ensure correct operation of workstations and peripherals. Always on call, assist passengers to access workstations/basic internet usage. Assist staff in using onboard software including email system, respective cruise management software, AMOS, etc. Ensure Antivirus system is up to date and functional on user workstations. Report virus outbreaks Show less



Ibero crueros ( under Costa Crociere Management )

• IT Officer

  • Apr 2011 - Aug 2016

  Being responsible for the installation and maintenance of all shipboard IT equipment : this includes PCs and their accessories, printers, POS, Internet point, Self Service Credit Card, Self Service Kiosk, WrWo Mobile, Cisco Voip phones, shipboard videoconferences,etc Being responsible for the installation and maintenance of all shipboard IT equipment : this includes PCs and their accessories, printers, POS, Internet point, Self Service Credit Card, Self Service Kiosk, WrWo Mobile, Cisco Voip phones, shipboard videoconferences,etc



Ibero Crueros

• Asst. IT Manager / IT Manager

  • Mar 2009 - Apr 2011

  To ensure, That all the IT related equipments are working efficiently. Troubleshooting computers related to Hardware & Software problems. Maintenance of HP Laser and inkjet printers, Evolis Card printers used for crew and passenger access card. Troubleshooting internet related problems in the Passenger & crew Internet Café Ipoint. Providing support for users using Microsoft outlook express on client side. Assisting IT Manager during cruise closing and other IT related matters when was an Assistant IT Manager. Creating new domain users in active directory and giving them appropriate rights as required. To ensure a trouble free system during the guest check-in and check-out. Every end of the cruise doing Cruise closing in Fidelio (Version 7.30) and Macros. Show less



M/s Baywatch Resort Goa 4*

• Goa India

• Sr. EDP Supervisor.

  • Jun 2007 - Mar 2008

  Administration and management of windows nt servers (creating new users and assigning rights as per requirement, check event log, upgrade software, check daily backup,restore on demand, archive data on cd-rom) Administration and management of windows workstations: install/update software, support users, troubleshooting, routine checks, monitor software installations, report illegal software use/installations. Administration of PMS & POS System Network distribution rack: patch connections as required. Troubleshooting internet related problems in the business center of the hotel.. Looking after the Wireless Network of the hotel through Access Points. Looking after the Wi-Fi system (For Internet) (Service provider Pronto Networks Inc). Looking after EPABX System (Service provider TATA Show less