Experience

Affiliated Monitoring

• United States
• Security and Investigations
• 100 - 200 Employee

• Jr. Systems Administrator

  • Feb 2020 - Present

• Desktop Administrator

  • Oct 2018 - Feb 2020



iconectiv

• United States
• Telecommunications
• 200 - 300 Employee

• Systems/Help Desk Intern

  • Jun 2017 - Jul 2018

  - Document, tracks, reviews, and follows up on tickets using the company ticketing system - Resolve complex issues and provide in-person/over the phone IT support and troubleshooting - Prepares and sets up new user workstations, and configures machines using WDS - Handles and manages users’ confidential information and accounts in Active Directory - Assisted IT team with company move from Piscataway, NJ to Bridgewater, NJ - Assisted with move of servers from company’s old location to new datacenter - Maintained and assigned list of IP addresses designated for specific servers - Upgraded and configured switch firmware - Wired POTS lines from building telephone room to security operation centers in building Show less



Rutgers New Brunswick Computing Services

• IT Services and IT Consulting
• 1 - 100 Employee

• ResNet Dispatch Consultant

  • Dec 2016 - May 2018

  - Provide on-site and in the field support to university students- Perform on the spot virus remediation and software troubleshooting - Set up and configure networked devices in student’s dorms

• Lab Consultant

  • Sep 2015 - May 2018

  - Assist lab patrons with issues regarding personal devices, user accounts, and lab workstations- Monitor, report, and diagnose outages and errors regarding lab critical resources - Report hourly statistics relating to lab usage and operation



East Brunswick Volunteer Rescue Squad

• East Brunswick, New Jersey

• Rescue Squad Cadet

  • Jun 2013 - Jun 2014

  - Recorded patient information in stressful scenarios - Assessed possible life threating emergencies and acted upon information - Maintained updated information concerning treatment and situational procedures - Recorded patient information in stressful scenarios - Assessed possible life threating emergencies and acted upon information - Maintained updated information concerning treatment and situational procedures