Experience

Agfa

• Belgium
• Technology, Information and Media
• 700 & Above Employee

• Senior Credit and Return Representative

  • 2010 - Present

  • Handled inquiries and issues, analyzed customer needs.• Determined disposition of short or damaged merchandise including customer returns and set up for vendor returns. • Handled inquiries and issues, analyzed customer needs.• Determined disposition of short or damaged merchandise including customer returns and set up for vendor returns.



OOB

• United States
• Printing Services
• 1 - 100 Employee

• Buyer / Customer Service Representative

  • 2007 - 2010

  • Reviewed daily planning reports used to generate, process, enter and place purchase orders. • Monitored requisitions for complete and accurate information.• Coordinated and negotiated with vendors.• Expedited the purchasing of all orders and inbound shipments.• Generated receiving reports and distributed backorder merchandise.• Ensured availability and communicated accurate delivery time for orders.• Resolved customer issues and responded to inquiries.• Analyzed reports, contacted supplies regarding late deliveries.• Determined disposition of short or damaged merchandise including customer returns and set up for vendor returns.• Tracked shipments, contacted carriers, filed all necessary freight claims.• Analyzed discrepancies in invoices / orders, recommended appropriate action.• Coordinated with outside sales and manufacturing.• Controlled inventory costs, researched and accounted for inventory discrepancies. • Prepared quotations, processed orders, expedited shipments, followed up on back



Lithco Inc

• Purchasing Manager

  • 1992 - 2007

  PURCHASING MANAGER (2002 – 2007)PURCHASING ASSISTANT (1995 – 2002)WAREHOUSE MANAGER (1993 – 1995)CUSTOMER SERVICE REPRESENTATIVE (1993)ASSISTANT WAREHOUSE MANAGER (1992 – 1993) PURCHASING MANAGER (2002 – 2007)PURCHASING ASSISTANT (1995 – 2002)WAREHOUSE MANAGER (1993 – 1995)CUSTOMER SERVICE REPRESENTATIVE (1993)ASSISTANT WAREHOUSE MANAGER (1992 – 1993)