Domika Williams Cert CII (Claims)
Claims Operations Analyst at Inigo- Claim this Profile
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Bio
Credentials
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Certificate in Insurance
Chartered Insurance InstituteMar, 2022- Nov, 2024
Experience
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Inigo
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United Kingdom
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Insurance
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100 - 200 Employee
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Claims Operations Analyst
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Sep 2022 - Present
As a highly skilled Claims Analyst, I played a pivotal role in ensuring the smooth functioning of the claims department, making a significant impact on the overall success of the organisation. Some of my key accomplishments include:- Curating comprehensive reports for internal stakeholders such as Internal Audit, Finance, and Operations, providing them with a clear understanding of the current status of claims and their impact on various departments. This helped the organisation make well-informed decisions.- Identifying operational weaknesses in the claims department and developing an effective plan of action to address them, leading to enhanced efficiency and productivity.- Rigorously testing internal systems to ensure that any fixes or updates had the desired outcome, thus preventing any issues that could have caused significant delays.- Leading projects within the team to help develop the claims target operating model, showcasing my exceptional leadership and strategic planning skills.- Coordinating with the audit control team and providing them with the relevant information with clear and consistent direction, which helped them to make well-informed decisions.- Analysing and reconciling data provided by Lloyd's, ensuring consistency between the syndicate and Lloyd's, and understanding the reasoning for any differences, contributing to a more streamlined and efficient claims process.- Providing operational support and guidance to Claim Handlers, resolving queries efficiently and providing system and application support, including User Acceptance Testing (UAT), which led to a smooth and seamless claims process. Show less
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Claims Assistant
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Apr 2021 - Sep 2022
- Handling claim notifications seamlessly, facilitating clear communication between the syndicate, layer, broker, and client, ensuring that all parties were on the same page, which helped avoid any misunderstandings.- Collaborated with lawyers and brokers to obtain necessary reports and documents required by Lloyds.- Provided expert analysis and presented on claims notifications that may have had a significant impact.- Created reports based on claim information, providing insights and identifying trends.- Ensured the completeness of all claim information and maintained an accurate record of claims for reference and analysis. Show less
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Crew Trainer
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Jun 2014 - Mar 2021
- Developed exceptional customer service skills by providing quick and accurate service while showing sensitivity to each customer's individual needs. - Ensured a high standard of cleanliness and hygiene in the restaurant by undergoing rigorous training to learn how to use various cleaning utensils and chemical cleaning products. - Trained crew members to work efficiently in serving customers, preparing food, and keeping the restaurant clean and tidy, while also assessing their skills and offering additional guidance when needed. - Developed strong leadership skills by helping team members grow and develop their own skills and knowledge. - Collaborated effectively with fellow trainers and managers to ensure that the restaurant ran smoothly and that customers received the best possible experience. - Contributed to the overall success of the McDonald's brand by taking pride in the positive impact made during my 6 years and 10 months of experience as a Crew Trainer. Show less
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Allianz
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Germany
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Financial Services
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700 & Above Employee
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Crisis Management Underwriter
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Oct 2020 - Dec 2020
- Evaluated policies against strict company and government standards, ensuring informed decision-making. Proactively identified and addressed obstacles created by incomplete policy submissions, resulting in smooth operations. - Leveraged data analysis skills to create reports on current operations and evaluate future risks, demonstrating strong analytical abilities. - Developed effective strategies to mitigate operational risks associated with accounts, showcasing problem-solving skills. - Advocated for diversity and reported new initiatives to foster inclusivity within the industry, promoting positive workplace culture. - Utilized advanced tools such as VLOOKUP to create organized spreadsheets for account information, contributing to efficient operations. Show less
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King's College Hospital NHS Foundation Trust
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Volunteer
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Sep 2018 - Jan 2020
Volunteering at King's College Hospital NHS Foundation Trust was an immensely rewarding experience that allowed me to make a positive impact on patients' lives. To qualify as a volunteer, I had to demonstrate qualities such as empathy, attentiveness, and reliability. As a self-starter with a keen eye for detail, I helped ensure patients' comfort during their hospital stay by engaging in conversations, addressing concerns, running errands, and even accompanying them on short walks. Additionally, I provided practical assistance to visitors and patients alike. While volunteers do not engage in direct patient care, we play a vital role in providing much-needed support to the hardworking staff at the Trust. In the David Marsden Ward, where I volunteered, patients with acute and chronic neurological and neurosurgical conditions required additional support, making the role of King's Volunteers all the more crucial. Show less
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Education
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2019 - 2020
University of Roehampton
Master of Science - MS, Attachment Studies -
2016 - 2019
University of Roehampton
Bachelor of Science - BS, Psychology
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