Experience

Idaho Health Data Exchange

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Service Delivery Coordinator

  • Mar 2020 - Present

  Assist in coordination of all aspects of the day-to-day operations of the organization including, but not limited to: human resources management, maintenance of personnel records/files, contracts management, and policy and procedure management. Help ensure that the needs and priorities of stakeholders and customers are fully understood and appropriately considered in all planning, design and delivery activities. Provide assistance to internal teams to achieve performance targets. Identify problems in operations process and resolve them in quickly and timely manner. Follow standard operating procedures for efficient business operations. Monitor, control, and assist with management of business operations to meet customer expectations and company goals. Maintain clear and accurate business lifecycle and customer relations documentation and procedures. Assists with the implementation of continuous-improvement programs within enterprise guidelines.



Para-Solve

• United States
• Business Consulting and Services

• Public Policy Consultant

  • Mar 2020 - Present

  At Para-Solve, we seek to work with management teams through a consulting relationship to identify opportunities to assemble these types of attributes and characteristics in an environment where strong operational and financial performance is an expected and desired outcome and we seek to work to refine their integration such that these expected and desired outcomes become a business reality.



Pathways

• United States
• Individual and Family Services
• 400 - 500 Employee

• Community Based Service Professional

  • Aug 2018 - Mar 2020

  The Community Based Service Professional is responsible for maintaining functions within the scope of practice as established by OPTUM to provide mental health services. - Interfaces routinely with staff, Program Coordinator, Lead Supervisor, clinic staff, clients and other key personnel as identified essential to client care.- Assists in providing service delivery support and administrative oversight for all staff. - Monitors and Audits services for compliance with OPTUM and Medicaid regulations.



Jannus

• Certified Peer Support Specialist

  • Nov 2018 - Jun 2019

  • Assisted adults who are homeless or at risk of becoming homeless and who have a serious mental illness ora co-occurring disorder;• Served as a role model in recovery and promoted hope, wellness, and recovery outcomes for clients, withservices and outcomes shaped by client self-direction and responsibility;• Conducted outreach with potential clients and engaged clients by providing support and guidance basedon the individual needs of the client;• Connected clients with services such as mental health services, housing, primary health care, substance usetreatment services and main stream services and resources for food, clothing, employment and trainingand other social services as needed;• Served as an advocate for the client;• Worked with clients on mental health recovery goals teaching skills and strategies for recovery;• Submitted regular and accurate reports and maintained appropriate records via an onlinedatabase;• Provided excellent customer service, and complied with the Idaho Peer Support Specialist Code of Ethicsincluding maintaining appropriate confidentiality.



Guild Mortgage

• Financial Services
• 700 & Above Employee

• Junior Loan Processor

  • Sep 2016 - Aug 2018

  The primary function of the Loan Processor is to ensure the timely and accurate packaging of all loans originated by our loan officers. Responsible for ensuring that all loan documentation is complete accurate verified and complies with company policy. Verify loan documents including income credit appraisal and title insurance ultimately preparing application to be submitted to underwriting. Review file documentation and make sure all items needed are requested. Order and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities assigned by management.



Axiom Fitness

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Front Desk Representative

  • Aug 2016 - Dec 2016

  Responsible for the day to day tasks at the front desk and providing excellent customer service to club members.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Collections Specialist

  • Apr 2016 - Jul 2016

  Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Feb 2015 - Feb 2016

  Accountable for sales and service activities for in-store branch locations. Proactively seeks new customers through in-store marketing and in-aisle prospecting. Opens accounts, handles teller transactions, sells/cross-sells bank products and services, and resolves complex customer service issues. Participates with maintaining operational integrity at the branch. Refers customers to other areas of U.S. Bank as appropriate. Develops new business and expands customer relationships. Converts service opportunities into sales events.



Men's Wearhouse

• United States
• Retail
• 700 & Above Employee

• Customer Sales Associate

  • Jan 2012 - Nov 2014

  Formal wear consultant.



Re-Elect Senator Russ Fulcher 2012

• Treasurer

  • Oct 2012 - Dec 2012

  Filed all campaign finance reports to the Secretary of State. Managed all finances relating to the Re-Elect Russ Fulcher Campaign.



US Institute of Martial Arts

• Instructor

  • Aug 2006 - Aug 2010

  Instructed students in the art of self-defense. Students ranged from children ages 3+, teens 13+, adults 21+, as well as instructing families altogether.