Experience

Creative Insurgence

• Events Services
• 1 - 100 Employee

• Group Operations Manager

  • Oct 2019 - Present

  Overseeing performance of 6 outlets. Bar and restaurant management and development. Upcoming outlets pre-opening, planning and development. Menu planning. Setting goals and targets, monitoring outlet and group P&L, KPIs and ensuring individual and group goals are reached. Staff recruitment and development. Assuring service and standards consistency. Service failure resolution. Vendor/supplier relations, collaborations, and coordination between outlets. Coordinating marketing efforts across stakeholders. Developing new initiatives and marketing efforts.



Heart of Darkness Brewery

• Vietnam
• Food and Beverage Services
• 1 - 100 Employee

• Bar Manager

  • Apr 2019 - Aug 2019

  Bar and restaurant management and development. Staff recruitment, training and scheduling. Inventorycontrol. Food and Beverage menu and promotions development and monitoring. Assuring service andstandards consistency. Service failure resolution. Business development. Monitoring P&L and KPIs andensuring goals are reached. Vendor relations and organizing collaborations. Coordinating marketingefforts across HO partners. Developing new marketing initiatives. Bar and restaurant management and development. Staff recruitment, training and scheduling. Inventorycontrol. Food and Beverage menu and promotions development and monitoring. Assuring service andstandards consistency. Service failure resolution. Business development. Monitoring P&L and KPIs andensuring goals are reached. Vendor relations and organizing collaborations. Coordinating marketingefforts across HO partners. Developing new marketing initiatives.



Angie's Oyster Bar

• Restaurant Manager

  • Nov 2015 - Apr 2019

  Bar and restaurant management and development. Staff recruitment, training and scheduling. Inventory control. Food and Beverage menu and promotions development and monitoring. Assuring service and standards consistency. Service failure resolution. Business development. Monitoring P&L and KPIs and ensuring goals are reached. Bar and restaurant management and development. Staff recruitment, training and scheduling. Inventory control. Food and Beverage menu and promotions development and monitoring. Assuring service and standards consistency. Service failure resolution. Business development. Monitoring P&L and KPIs and ensuring goals are reached.



Tara Towers Hotel

• Ireland
• Hospitality

• Duty Manager

  • Dec 2014 - Aug 2015

  Responsible for efficient Hotel Operations as per Duty Rota. Restaurant and bar operations management. Ensuring consistency of standards and experience. Recruiting and hiring. Responsible for efficient Hotel Operations as per Duty Rota. Restaurant and bar operations management. Ensuring consistency of standards and experience. Recruiting and hiring.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Supervisor Restaurants and Bars

  • Sep 2013 - Oct 2014

  Supervisor Restaurants and Bars – hotel venues supervision and development, associate training and development, service failure resolution, ensuring standards compliance.Bartender, Server, Trainer – taking-serving orders, associate training-development, customer service. Supervisor Restaurants and Bars – hotel venues supervision and development, associate training and development, service failure resolution, ensuring standards compliance.Bartender, Server, Trainer – taking-serving orders, associate training-development, customer service.



Adriatic Luxury Hotels

• Croatia
• Hospitality
• 1 - 100 Employee

• Bartender, Fine Dining Server

  • May 2013 - Sep 2013

  Taking and serving orders, beverage preparation, associate training and development, customer service. Taking and serving orders, beverage preparation, associate training and development, customer service.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Bartender, Server, Trainer

  • Oct 2012 - May 2013

  Taking and serving orders, beverage preparation, associate training and development, customer service. Taking and serving orders, beverage preparation, associate training and development, customer service.



Adriatic Luxury Hotels

• Croatia
• Hospitality
• 1 - 100 Employee

• Bartender, Fine Dining Server

  • Jun 2012 - Oct 2012

  Taking and serving orders, beverage preparation, associate training and development, customer service. Taking and serving orders, beverage preparation, associate training and development, customer service.



Watersports Dubrovnik

• Sales, Service Coordinator

  • May 2011 - Sep 2011

  Sales and promotion, guest services and coordination. Sales and promotion, guest services and coordination.